Mahdalena Lubis
Universitas Mercu Buana Jakarta

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PERAN STRATEGIS DAN KOMPETENSI PUBLIC RELATIONS RUMAH SAKIT INDONESIA DI ERA DISRUPTIF Mahdalena Lubis
WACANA: Jurnal Ilmiah Ilmu Komunikasi Volume 19, No. 2 December 2020
Publisher : Universitas Prof. Dr. Moestopo (Beragama)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32509/.v19i2.1084

Abstract

Currently the hospital is being faced by the National Health Insurance disruptor which demands all hospitals to be aware of the emergence of competition and digitalization innovation in providing services and gaining public interest. Hospitals are required to adapt quickly to changes that occur in real time, but some of the roles and competencies of hospital public relations are not yet capable in carrying out their duties. This study aims to describe the role and competence of hospital public relations participants who took the competency test as many as 87 people during 2017-2019 from various regions in Indonesia. This qualitative case study descriptive study uses a mix of methods, surveys collect hospital's public relations personal data and in-depth interviews with representative subjects to get a complete picture. Data were analyzed using interactive techniques and triangulation techniques to validate data so that the data obtained would be more accurate. Strategic role refers to positions in structural and competence refers to the results of competency tests. The results of this study stated that most hospital public relations have a weak role and competence in dealing with the disruptive era. Education, experience and continuous training have a close relationship to become competent public relations. Efforts and solutions made in overcoming the existing reality are outlined in conclusions and suggestions.
Pencapaian Brand Corporate Melalui Brand Activation Pendekatan Experiential Marketing (Studi Kasus Laboratorium Klinik) Mahdalena Lubis; Leila Mona Ganiem
Jurnal Komunikasi Vol. 9 No. 1 (2017): Jurnal Komunikasi
Publisher : Fakultas Ilmu Komunikasi Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/jk.v9i1.457

Abstract

Brand activation is a corporation's endeavor to look deeper into what's in the brand, strategy and position of the brand. A new approach to brand activation by maximizing the range of relevant assets through product and service, employees, identity and communication combined with experiential marketing through sense, feel, think, act, relate, is considered highly effective in achieving corporate brand because it emphasizes the differentiation of competitors. This study aimed to find out how the achievement of corporate brand through brand activation experiential marketing conducted by Clinical Laboratory with the object of PT. Prodia Widyahusada Tbk. This descriptive case study study obtained data through interviews and observations. This research finds the fact that companies do brand activation to achieve corporate brand is holistic to maximize brand in competitive competition, but to create experiential marketing, company can emphasize certain points in accordance with objectives desired by company. At the same time, denial of Schmitt's theory of surprise is the most important, in contrast to that done in the research object that sense and feel are the strongest according to the needs or goals of the company's customers. Utilization of brand activation experiential marketing can create trust, engagement, loyalty, acquisition, share, differentiator with competitors and lead to the achievement of a corporate brand of reputation.berbagai hal yang ada di dalam brand, strategi dan posisi dari brand tersebut. Pendekatan baru terhadap brand activation dengan memaksimalkan berbagai asset yang relevan melalui product and service, employees, identity dan communication dipadu dengan experiential marketing melalui sense, feel, think, act, relate, dinilai sangat efektif untuk mencapai brand corporate karena lebih menekankan differensiasi terhadap kompetitor.  Penelitian ini ditujukan untuk mengetahui bagaimana pencapaian brand corporate melalui brand activation experiential marketing yang dilakukan oleh Laboratorium Klinik dengan objek PT. Prodia Widyahusada Tbk. Penelitian dengan metode studi kasus deskriptif ini memperoleh data melalui wawancara dan pengamatan. Penelitian ini menemukan fakta bahwa perusahaan melakukan brand activation untuk mencapai brand corporate dilakukan secara holistic untuk memaksimalkan brand di persaingan kompetitif, namun untuk menciptakan experiential marketing, perusahaan dapat menekankan poin-poin tertentu sesuai dengan tujuan yang diinginkan oleh perusahaan. Sekaligus bantahan terhadap teori Schmitt yang menyatakan kejutan (think) adalah yang paling penting, berbeda dengan yang dilakukan di objek penelitian bahwa sense dan feel adalah yang paling kuat sesuai dengan kebutuhan atau sasaran pelanggan perusahaan. Pemanfaatan brand activation experiential marketing dapat menciptakan kepercayaan, engagement, loyalitas, akuisisi, share, pembeda dengan kompetitor dan bermuara pada pencapaian brand corporate berupa reputasi.