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All Journal QALAMUNA: Jurnal Pendidikan, Sosial, dan Agama Jurnal Keuangan dan Bisnis
Utari, Karmila
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Arts Humanities Economics, Econometrics & Finance Education Social Sciences

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The Influence of Service Quality and Educational Facilities on Student Satisfaction is Mediated by the University Image Setyadi, Bakti; Fitriasuri, Fitriasuri; Utari, Karmila
QALAMUNA: Jurnal Pendidikan, Sosial, dan Agama Vol 15 No 1 (2023): Qalamuna - Jurnal Pendidikan, Sosial, dan Agama
Publisher : Lembaga Penerbitan dan Publikasi Ilmiah Program Pascasarjana IAI Sunan Giri Ponorogo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37680/qalamuna.v15i1.2399

Abstract

Universities are now competing with each other to become the institution of choice due to global competitiveness. This essay examines the relationship between student enjoyment and various qualities of university services and facilities, which are mediated by the university's reputation. A cross-sectional survey is the methodology used in studies of this kind. This type of research uses a cross-sectional survey methodology. Participants in this study were students of Bina Darma University Palembang. One hundred twenty respondents were randomly selected to represent the sample. Least squares structural equation modeling was used for data analysis (SEM-PLS). The findings of this study indicate that the existence of service quality has a positive and significant effect on student satisfaction to provide the best service and improve the quality of service to students. The accuracy of the services offered can also be seen from the feedback given by students on certain services, and the extent to which the services provided are to student expectations and the image of the University mediates between University services and student satisfaction. Hence, efforts to improve campus image positively affect student satisfaction.
Pengaruh Kepemimpinan Dan Motivasi Kerja Terhadap Kinerja Pegawai Di Dinas Perkebunan Provinsi Sumatera Selatan Utari, Karmila; Darwin, Darwin
Jurnal Keuangan dan Bisnis Vol. 21 No. 1 (2023): Jurnal Keuangan Dan Bisnis Volume 21 Nomor 1 Maret 2023
Publisher : Catholic University Musi Charitas

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (258.72 KB) | DOI: 10.32524/jkb.v21i1.764

Abstract

This study aims to analyze the influence of leadership and motivation on employee performance at the South Sumatra Plantation Department during the Covid 19 pandemic. The samples, 70 respondents, are the employees of the South Sumatra Plantation Department and primary data collected by distributing questionnaires to all respondents. The results reveal that hypotheses 1, 2, and 3 are accepted. The accepted hypothesis 1 implies that there is a is a significant influence of leadership on employee performance. Meanwhile, the accepted hypothesis 2 infers that there is a significant influence of work motivation on employee performance. In addition, the accepted hypothesis indicates that there is an influence of leadership and work motivation on employee performance.  
The Influence of Service Quality and Educational Facilities on Student Satisfaction is Mediated by the University Image Setyadi, Bakti; Fitriasuri, Fitriasuri; Utari, Karmila
QALAMUNA: Jurnal Pendidikan, Sosial, dan Agama Vol. 15 No. 1 (2023): Qalamuna - Jurnal Pendidikan, Sosial, dan Agama
Publisher : Lembaga Penerbitan dan Publikasi Ilmiah Program Pascasarjana IAI Sunan Giri Ponorogo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37680/qalamuna.v15i1.2399

Abstract

Universities are now competing with each other to become the institution of choice due to global competitiveness. This essay examines the relationship between student enjoyment and various qualities of university services and facilities, which are mediated by the university's reputation. A cross-sectional survey is the methodology used in studies of this kind. This type of research uses a cross-sectional survey methodology. Participants in this study were students of Bina Darma University Palembang. One hundred twenty respondents were randomly selected to represent the sample. Least squares structural equation modeling was used for data analysis (SEM-PLS). The findings of this study indicate that the existence of service quality has a positive and significant effect on student satisfaction to provide the best service and improve the quality of service to students. The accuracy of the services offered can also be seen from the feedback given by students on certain services, and the extent to which the services provided are to student expectations and the image of the University mediates between University services and student satisfaction. Hence, efforts to improve campus image positively affect student satisfaction.
Co-Authors Bakti Setyadi Darwin Darwin Fitriasuri, Fitriasuri