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All Journal Jurnal EduHealth La Ogi : English Language Journal Harmonia : Journal of Music and Arts
Andang, Baharuddin
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Journal : Jurnal EduHealth

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Quality Of Patient Care For Health Insurance Participants Community At Empagae Health Center Sidenreng Rappang District Andang, Baharuddin
Jurnal EduHealth Vol. 15 No. 03 (2024): Jurnal EduHealt (September), Year 2024
Publisher : Sean Institute

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Abstract

The title of this study is The Quality of Jamkesmas Members' Health Service at Empagae Public Health Center, Sidenreng Rappang Regency, South Sulawesi. The purpose of this study is to give the understanding about public health service through the program of Jamkesmas as there are still many citizens complaining about the quality of the service given by Empagae Public Health Centre in order to enhance the quality of further health service to be more effective. This study uses the analytical descriptive method with the qualitative technique in the data processing. In this study, the public health service covers four aspects including the easiness in dealing with the problem, getting the appropriate service, getting the equal treatment, getting the transparent and honest treatment. The result of the analysis shows that there is a lack of clear instructions, the honesty, the security, and the equality of giving the treatment by the officers to the patients of Jamkesmas.
The Relationship Between Verbal And Non-Verbal Communication Of Nurses To Level Of Patient Satisfaction At Mattombong Health Center Pinrang District Andang, Baharuddin; Al Adawiah, St. Arabiah Tul'
Jurnal EduHealth Vol. 14 No. 04 (2023): Jurnal eduHealt, 2023, December
Publisher : Sean Institute

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Abstract

Any interaction that involves nurses directly or indirectly is considered verbal communication, in contrast to non-verbal communication which is done gradually through attitude, body language, and tone of voice because the problem that usually leads to customer dissatisfaction is the lack of communication between officers and clients, customers will be happy if the health services they receive meet or exceed their expectations. Effective communication requires good interpersonal communication skills from nurses. The purpose of this study was to determine the relationship between verbal and non-verbal communication of nurses with the level of satisfaction at Mattombong Health Center, Pinrang Regency. Data were collected using a questionnaire sheet and then analyzed by cross sectional quantitative analysis method, the population in the study amounted to 43 patients, the research sample was 33 patients who had been carried out on June 15 to July 15, 2023. The results showed that there was a relationship between verbal communication and the level of patient satisfaction with the results of p=0.004 <0.05 and there was a relationship between non-verbal communication and patient satisfaction as evidenced by the value of p=0.002 <0.05.
Co-Authors Al Adawiah, St. Arabiah Tul' Ibrahim Ibrahim Roni, Roni Sunandar Sunandar