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All Journal JMKSP (Jurnal Manajemen, Kepemimpinan, dan Supervisi Pendidikan) Jurnal Pijar : Studi Manajemen dan Bisnis Journal Research of Social Science, Economics, and Management International Journal of Accounting and Management Information Systems
Zaim, Ilma Aulia
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Social Sciences

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Strategic Brand Positioning Through Cultural Event Programming at Garuda Wisnu Kencana Cultural Park Tjiadarma, Erica Pricilla; Zaim, Ilma Aulia
JMKSP (Jurnal Manajemen, Kepemimpinan, dan Supervisi Pendidikan) Vol. 10 No. 1 (2025): JMKSP (Jurnal Manajemen, Kepemimpinan, dan Supervisi Pendidikan)
Publisher : Graduate Program Magister Manajemen Pendidikan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31851/jmksp.v10i1.19184

Abstract

This study examines cultural event programming as a strategy to strengthen brand positioning at Garuda Wisnu Kencana (GWK) Cultural Park in the domestic market. A mixed-methods approach was used, combining interviews with four internal stakeholders and surveys of 400 domestic visitors (2022–2025). The analysis applied Cai’s brand positioning model, McKercher and du Cros’s cultural tourist typology, and Getz and Morrison’s participatory event framework. Findings show that while GWK is widely recognized, its cultural image is narrowly associated with the iconic statue, and the visitor experience is often perceived as static. A misalignment between GWK’s cultural mission and commercial focus further weakens its cultural appeal. This study proposes a repositioning model based on symbolic narrative integration, participatory cultural programs, and targeted visitor segmentation. The findings contribute to cultural tourism by introducing an integrated branding-programming model that emphasizes internal alignment to deliver more authentic and immersive cultural experiences.
Strategic Brand Positioning Through Cultural Event Programming at Garuda Wisnu Kencana Cultural Park Tjiadarma, Erica Pricilla; Zaim, Ilma Aulia
JMKSP (Jurnal Manajemen, Kepemimpinan, dan Supervisi Pendidikan) Vol. 10 No. 1 (2025): JMKSP (Jurnal Manajemen, Kepemimpinan, dan Supervisi Pendidikan)
Publisher : Graduate Program Magister Manajemen Pendidikan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31851/jmksp.v10i1.19184

Abstract

This study examines cultural event programming as a strategy to strengthen brand positioning at Garuda Wisnu Kencana (GWK) Cultural Park in the domestic market. A mixed-methods approach was used, combining interviews with four internal stakeholders and surveys of 400 domestic visitors (2022–2025). The analysis applied Cai’s brand positioning model, McKercher and du Cros’s cultural tourist typology, and Getz and Morrison’s participatory event framework. Findings show that while GWK is widely recognized, its cultural image is narrowly associated with the iconic statue, and the visitor experience is often perceived as static. A misalignment between GWK’s cultural mission and commercial focus further weakens its cultural appeal. This study proposes a repositioning model based on symbolic narrative integration, participatory cultural programs, and targeted visitor segmentation. The findings contribute to cultural tourism by introducing an integrated branding-programming model that emphasizes internal alignment to deliver more authentic and immersive cultural experiences.
DAMPAK SERVICESCAPE TERHADAP INTENSI KUNJUNG KEMBALI MELALUI KEPUASAN PELANGGAN RESTORAN SELARAS Septiana, Michelle Dwi Glory; Zaim, Ilma Aulia
Jurnal Pijar Vol 1 No 4 (2023): Jurnal Pijar : Studi Manajemen dan Bisnis
Publisher : PT Naureen Digital Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.65096/pmb.v1i4.790

Abstract

In today's business landscape, profit pursuit is closely tied to customer satisfaction. This is especially true in the restaurant industry, where contented customers lead to loyalty, revisits, and enhanced revenue. Selaras Restaurant in Bandung, Indonesia aims to attract Generation Z (ages 13-28) as loyal patrons. Initial interviews with Generation Z patrons revealed that dissatisfaction with the outdated restaurant interior discouraged their return. This gap between Selaras' desired ambiance and Generation Z's preferences, known as Servicescape, impacts revisit intentions. This study employs a quantitative approach using questionnaires to assess Selaras' Gen Z customers. Results show that the physical aspect of Servicescape, like Signs/Symbols/Artifacts, positively influences customer satisfaction and, consequently, revisit intentions. Customer satisfaction also partially mediates the relationship between signs/symbols/artifacts and revisit intentions. These insights should help Selaras Restaurant improve their Servicescape strategy. Future research should consider more factors and samples to better understand restaurant revisit intentions.
Mindful marketing: A marketing strategy for lingkar to support sustainability goals Sahisnu, Ramya Prajna; Zaim, Ilma Aulia
International Journal of Accounting and Management Information Systems Vol. 3 No. 2 (2025): August
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/ijamis.v3i2.3328

Abstract

Purpose: This study explores the implementation of mindful marketing as a strategic approach to harmonize business objectives with social and environmental values. It focuses on Du Anyam, an Indonesian social enterprise, to understand how marketing practices grounded in awareness, ethics, and sustainability contribute to building long-term stakeholder relationships. Research methodology: This study used a qualitative single-case approach, collecting primary data from in-depth interviews with internal stakeholders and secondary data from documents and digital platforms, analyzed thematically to explore Du Anyam’s mindful marketing in communication, distribution, and internal practices. Results: The study finds that Du Anyam implements mindful marketing through three main pillars—self-awareness, consumer-awareness, and impact-awareness—reflected in its storytelling, inclusive product design, and mission-aligned decision-making. However, challenges like digital distractions, workload pressure, and consumer price sensitivity hinder consistent mindful practices. Conclusions: Mindful marketing serves as a strategic compass for social enterprises to navigate market complexities while staying true to ethical values. Its effective practice requires organizational commitment, cultural alignment, and ongoing reflection to create shared value with stakeholders. Limitations: This study is limited to a single case within the Indonesian context, which may constrain the generalizability of its findings to other industries or cultural settings. Additionally, the analysis primarily reflects internal stakeholder perspectives and may not fully capture the diversity of consumer behavior. Contribution: This paper contributes to the evolving discourse on ethical and sustainable marketing by offering a contextualized understanding of mindful marketing practices in emerging economies. It also proposes a practical framework for social enterprises seeking to align marketing strategies with their broader purpose.
Value Proposition Testing For Private Event Package at My Kopi O Serang Hanifah, Wita Nidia; Zaim, Ilma Aulia
Journal Research of Social Science, Economics, and Management Vol. 4 No. 11 (2025): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v4i11.885

Abstract

This research redefines the value proposition of the Private Event Package at My Kopi O Serang to align with customer needs and preferences. The study aims to assess the current offering’s compatibility with customer expectations, realign it to reflect customer jobs, pains, and gains, and propose a more compelling value proposition. Using a mixed-method approach, including Thematic Analysis, Empathy Mapping, and quantitative validation through Problem-Solution Fit and Product-Market Fit tests, the research identifies two validated value propositions: (1) Exclusive Event Experience with Personalized Service for those seeking premium, private events, and (2) Price-effective Event Package for customers who prioritize affordability and value. To meet these needs, a tiered model is proposed: Silver and Gold packages for budget-conscious customers, and Platinum and Diamond for premium-seeking ones. The research also suggests creating a sense of exclusivity through semi-private arrangements and attentive service. This hybrid value proposition moves away from a one-size-fits-all approach to a segmented, data-driven offering, positioning My Kopi O Serang to cater to both premium and value-conscious customers in a competitive market.
Co-Authors Fajriawan, Muhammad Levi Hanifah, Wita Nidia Sahisnu, Ramya Prajna Septiana, Michelle Dwi Glory Tjiadarma, Erica Pricilla