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All Journal Journal of Law Science Journal Innovations Computer Science
Aditiya, Arya
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Humanities Computer Science & IT Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

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Journal : Journal Innovations Computer Science

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Analysis of the JAKLITERA Website Information System Using the PIECES Method to Enhance Library Services at the Library and Archives Office of DKI Jakarta Province Anandita Putri, Syaharani; Tanti Rahayu, Agus; Aditiya, Arya
Journal Innovations Computer Science Vol. 4 No. 2 (2025): November
Publisher : Yayasan Kawanad

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56347/jics.v4i2.312

Abstract

The advancement of information technology has shifted libraries from traditional physical services to digital platforms. One example is JAKLITERA, a web-based information system developed by the Provincial Library and Archives Office of DKI Jakarta. This study aims to evaluate the performance and service quality of JAKLITERA using the PIECES framework (Performance, Information, Economics, Control, Efficiency, Service). A mixed approach was applied, combining quantitative data from 100 user questionnaires with qualitative insights from observation and administrator interviews. Validity and reliability testing confirmed that all research instruments were appropriate for analysis. Results showed that the Economics dimension achieved the highest mean score (3.95), while Control received the lowest (3.39). Overall, the average score of 3.62 categorized JAKLITERA as “satisfactory,” yet highlighted the need for improvements in security mechanisms and clarity of information. These findings suggest that JAKLITERA functions effectively as a digital literacy platform but requires continuous evaluation, technical optimization, and user-centered enhancements to ensure sustainable service delivery.
Analysis of the JAKLITERA Website Information System Using the PIECES Method to Enhance Library Services at the Library and Archives Office of DKI Jakarta Province Anandita Putri, Syaharani; Tanti Rahayu, Agus; Aditiya, Arya
Journal Innovations Computer Science Vol. 4 No. 2 (2025): November
Publisher : Yayasan Kawanad

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56347/jics.v4i2.312

Abstract

The advancement of information technology has shifted libraries from traditional physical services to digital platforms. One example is JAKLITERA, a web-based information system developed by the Provincial Library and Archives Office of DKI Jakarta. This study aims to evaluate the performance and service quality of JAKLITERA using the PIECES framework (Performance, Information, Economics, Control, Efficiency, Service). A mixed approach was applied, combining quantitative data from 100 user questionnaires with qualitative insights from observation and administrator interviews. Validity and reliability testing confirmed that all research instruments were appropriate for analysis. Results showed that the Economics dimension achieved the highest mean score (3.95), while Control received the lowest (3.39). Overall, the average score of 3.62 categorized JAKLITERA as “satisfactory,” yet highlighted the need for improvements in security mechanisms and clarity of information. These findings suggest that JAKLITERA functions effectively as a digital literacy platform but requires continuous evaluation, technical optimization, and user-centered enhancements to ensure sustainable service delivery.
Co-Authors Anandita Putri, Syaharani Apiati, Siti Nurfadilah Arofah, Laila Ayang Fristia Maulana Muhammad Solihin, Muhammad Tanti Rahayu, Agus