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All Journal MANAGERIA: Jurnal Manajemen Pendidikan Islam
Rahmah, Ulfatur
Prodi Manajemen Pendidikan Islam FITK UIN Sunan Kalijaga Yogyakarta
Education

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Implementasi Total Quality Management (TQM) di SD Al-Hikmah Surabaya Rahmah, Ulfatur
MANAGERIA: Jurnal Manajemen Pendidikan Islam Vol 3 No 1 (2018)
Publisher : Prodi Manajemen Pendidikan Islam FITK UIN Sunan Kalijaga Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (329.844 KB) | DOI: 10.14421/manageria.2018.31-06

Abstract

This research aims to analyze and explain the key factors contributing on successful implementation of total quality management in Al-Hikmah Primary School of Surabaya. The sustainability of total quality management in Al-Hikmah Elementary School is proven by the increasing number of students’ enrolment which exceeded the fixed quota; the high level of teachers and students achievement; as well as the big number of competitive graduates. Using qualitative descriptive approach, this research finds that successful implementation of total quality management is highly dependent on top-down leadership system of the school, effective communication among stakeholders, the properly measured reward and punishment to students, and the continous internal and external assessment of educational quality management.
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