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All Journal VISA: Journal of Vision and Ideas RESLAJ: Religion Education Social Laa Roiba Journal
Nayani Alya Aquila Muzdalifah
Unknown Affiliation
Religion Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Public Health Social Sciences

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Pengembangan Inovasi Pelayanan Pembayaran Pajak Kendaraan Bermotor Tahunan di SAMSAT Surabaya Timur Nayani Alya Aquila Muzdalifah; Diana Hertati
Reslaj: Religion Education Social Laa Roiba Journal Vol. 7 No. 9 (2025): RESLAJ: Religion Education Social Laa Roiba Journal
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/reslaj.v7i9.8287

Abstract

Surabaya is the city with the most vehicles in East Java Province. At the time of service, it is not uncommon to find people queuing and service hours coinciding with working hours which causes people to have to ask for permission. An innovation is needed that allows SAMSAT officers to come directly to the relevant office so that people do not need to ask permission to pay annual vehicle taxes at SAMSAT through the service innovation PAK LEMAN (Vehicle Tax Payment SAMSAT Manyar Delivery Service) based on delivery service with a ball pick-up method that serves at the agreed taxpayer location at SAMSAT East Surabaya. This research uses a qualitative method of case study approach. Data collection techniques through interviews, observation, and documentation. This study aims to analyze the innovation of PAK LEMAN delivery services in annual motor vehicle tax payments at SAMSAT East Surabaya which are analyzed using the theory of innovation attributes according to Rogers, namely 1) Relative Advantage, 2) Compatibility, 3) Complexity, 4) Triability, and 5) Observability. The results showed that the innovation of annual motor vehicle tax payments through the PAK LEMAN delivery service innovation has gone well, although there is still one innovation attribute that still needs attention such as the complexity innovation attribute.
Strategi Pemerintah Kota Surabaya dalam Menghadapi Kenaikan Harga Beras Zahroh, Putri Amalia; Lukman Arif; Annisa Nur Firdaus; Nayani Alya Aquila Muzdalifah; Ivan Prasetyo Nugroho
Reslaj: Religion Education Social Laa Roiba Journal Vol. 6 No. 10 (2024): RESLAJ: Religion Education Social Laa Roiba Journal 
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/reslaj.v6i10.3095

Abstract

The phenomenon of rising rice prices often occurs due to several influencing factors, one of which comes from the climate and the existence of a bumper harvest. In addition, higher market demand than production is also one of the causes. Surabaya as a city that is predicated as a consumer rather than a producer of rice is very careful in maintaining the existing rice supply. Public panic over the increase in rice prices has led the government to issue programs as a strategy to overcome it, one of which is consistently implemented to date is the Cheap Market Movement. The purpose of this research is to describe the government's strategy in overcoming the price of rice based on the five indicators of Geoff Mulgan's theory. This research uses descriptive qualitative research methods by taking results from interviews as primary data and secondary data obtained from literature reviews such as articles, journals, and relevant references. The results of this study reveal that the Cheap Market Movement program and the existence of SPHP rice can help people's lives and achieve the success rate of strategies issued by the Surabaya city government, especially by the Food Security and Agriculture Office.
Kualitas Pelayanan Dokumen Perpindahan Penduduk di Kelurahan Pacarkeling Kota Surabaya Nayani Alya Aquila Muzdalifah; Sri Wibawani
VISA: Journal of Vision and Ideas Vol. 4 No. 1 (2024): VISA: Journal of Vision and Ideas
Publisher : IAI Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/visa.v4i1.1554

Abstract

The government is obliged to provide good services in fulfilling the wants and needs of the community as stated in Undang-Undang Number 25 of 2009 concerning public services. Population administration services are one form of government public services with implementation at the village office in population administration services. The presence of the Klampid New Generation application is to assist the community in submitting population administration applications, one of which is the transfer service. In reality, several problems were found in population administration services. The existence of this research aims to analyze the quality of service of population transfer documents in Pacarkeling Village, Surabaya City using descriptive qualitative research methods with data analysis techniques referring to the Miles and Huberman model, namely analyzing data, namely data reduction, data presentation, and conclusion drawing and data collection techniques through interviews, documentation, observation, and literature study. This research uses five dimensions of public service quality theory according to Parasuraman, Zeithaml, and Berry, namely 1) Tangible, 2) Reliability, 3) Responsiveness, 4) Assurance, and 5) Empathy. The results showed that the population transfer service in Pacarkeling Village in terms of service quality can be said to be good.
Co-Authors Annisa Nur Firdaus Diana Hertati Ivan Prasetyo Nugroho Lukman Arif Sri Wibawani Zahroh, Putri Amalia