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All Journal PROFESSIONAL HEALTH JOURNAL Joong-Ki
Noor Fzlinda Fabeil
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Religion Humanities Education Environmental Science Medicine & Pharmacology Nursing

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Assessing Patient Satisfaction in Public Healthcare: The Impact of Professional Relationships, Skills, and Facility Amenities Nusrah Samat; Hemarubini R Paramasivam; Fatimah, Siti; Noor Fzlinda Fabeil
PROFESSIONAL HEALTH JOURNAL Vol 6 No 1 (2024): In Progress issue
Publisher : Pusat Penelitian dan Pengabdian Masyarakat (PPPM) STIKES Banyuwangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54832/phj.v6i1.813

Abstract

Introduction: Public healthcare services play an essential role in providing health facilities or services for citizens who seek fundamental medical services. Patients’ satisfaction with healthcare services is mainstream as they are the service consumers. Therefore, it reflects how effective the services that have been given by the health care provider are. Objectives: to investigate the influence of relationships and interaction with healthcare professionals, perception of healthcare professional skills, amenities, and registration and administrative procedures towards patient satisfaction. Methods: A total of 160 sets of questionnaires received from the respondent of purposive sampling through the online survey that was analyzed with descriptive and inferential technique of correlation, and regression.Results: The relationship and interaction with healthcare professionals (β = 0.281, p < 0.01), perception of healthcare professionals' skills (β = 0.396, p < 0.01), registration and administration process (β = 0.117, p < 0.01), and evaluation of amenities, accessibility, and facilities (β = 0.164, p < 0.01) were all significant predictors of patient satisfaction. Conclusions: By prioritizing the development of strong professional relationships, improving perceived skills of healthcare providers, optimizing administrative processes, and upgrading facility amenities, healthcare providers and policymakers can foster environments where patient satisfaction and overall healthcare quality thrive.
Assessing Patient Satisfaction in Public Healthcare: The Impact of Professional Relationships, Skills, and Facility Amenities Nusrah Samat; Hemarubini R Paramasivam; Fatimah, Siti; Noor Fzlinda Fabeil
PROFESSIONAL HEALTH JOURNAL Vol. 6 No. 1 (2024): December
Publisher : Pusat Penelitian dan Pengabdian Masyarakat (PPPM) STIKES Banyuwangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54832/phj.v6i1.813

Abstract

Introduction: Public healthcare services play an essential role in providing health facilities or services for citizens who seek fundamental medical services. Patients’ satisfaction with healthcare services is mainstream as they are the service consumers. Therefore, it reflects how effective the services that have been given by the health care provider are. Objectives: to investigate the influence of relationships and interaction with healthcare professionals, perception of healthcare professional skills, amenities, and registration and administrative procedures towards patient satisfaction. Methods: A total of 160 sets of questionnaires received from the respondent of purposive sampling through the online survey that was analyzed with descriptive and inferential technique of correlation, and regression.Results: The relationship and interaction with healthcare professionals (β = 0.281, p < 0.01), perception of healthcare professionals' skills (β = 0.396, p < 0.01), registration and administration process (β = 0.117, p < 0.01), and evaluation of amenities, accessibility, and facilities (β = 0.164, p < 0.01) were all significant predictors of patient satisfaction. Conclusions: By prioritizing the development of strong professional relationships, improving perceived skills of healthcare providers, optimizing administrative processes, and upgrading facility amenities, healthcare providers and policymakers can foster environments where patient satisfaction and overall healthcare quality thrive.
Assessing Patient Satisfaction in Public Healthcare: The Impact of Professional Relationships, Skills, and Facility Amenities Nusrah Samat; Hemarubini R Paramasivam; Fatimah, Siti; Noor Fzlinda Fabeil
PROFESSIONAL HEALTH JOURNAL Vol. 6 No. 1 (2024): December
Publisher : Pusat Penelitian dan Pengabdian Masyarakat (PPPM) STIKES Banyuwangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54832/phj.v6i1.813

Abstract

Introduction: Public healthcare services play an essential role in providing health facilities or services for citizens who seek fundamental medical services. Patients’ satisfaction with healthcare services is mainstream as they are the service consumers. Therefore, it reflects how effective the services that have been given by the health care provider are. Objectives: to investigate the influence of relationships and interaction with healthcare professionals, perception of healthcare professional skills, amenities, and registration and administrative procedures towards patient satisfaction. Methods: A total of 160 sets of questionnaires received from the respondent of purposive sampling through the online survey that was analyzed with descriptive and inferential technique of correlation, and regression.Results: The relationship and interaction with healthcare professionals (β = 0.281, p < 0.01), perception of healthcare professionals' skills (β = 0.396, p < 0.01), registration and administration process (β = 0.117, p < 0.01), and evaluation of amenities, accessibility, and facilities (β = 0.164, p < 0.01) were all significant predictors of patient satisfaction. Conclusions: By prioritizing the development of strong professional relationships, improving perceived skills of healthcare providers, optimizing administrative processes, and upgrading facility amenities, healthcare providers and policymakers can foster environments where patient satisfaction and overall healthcare quality thrive.
Menuju Lulusan yang Siap Industri: Pengalaman Kolaborasi Universiti Malaysia Sabah dengan UKM Novyarni, Nelli; Noormansyah, Irvan; Zulfiati, Lies; Andyarini, Kus Tri; Noor Fzlinda Fabeil
Joong-Ki : Jurnal Pengabdian Masyarakat Vol. 5 No. 2: Februari 2026
Publisher : CV. Ulil Albab Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/joongki.v5i2.15545

Abstract

Kegiatan pengabdian masyarakat internasional ini dilatarbelakangi oleh tantangan yang dihadapi perguruan tinggi di Indonesia dalam menciptakan lulusan yang siap kerja dan relevan dengan kebutuhan industri, terutama mengingat tingginya angka pengangguran lulusan dan pentingnya peran UMKM dalam perekonomian nasional. Tujuan utama kegiatan ini adalah untuk meningkatkan pemahaman peserta tentang pentingnya kolaborasi antara perguruan tinggi dan UMKM dalam membentuk lulusan yang kompeten dan mampu bersaing di dunia industri. Metode yang digunakan meliputi seminar daring dengan pemaparan materi dari narasumber dari Universiti Malaysia Sabah yang diselingi diskusi interaktif dan sesi tanya jawab. Hasil kegiatan menunjukkan tingkat keaktifan peserta yang tinggi, peningkatan pemahaman tentang manfaat kolaborasi, serta rencana tindak lanjut dari peserta untuk menjalin kemitraan dengan UMKM di lingkungan mereka. Kegiatan ini turut memberikan pengalaman langsung dan wawasan praktis dalam membangun sinergi yang efektif antara dunia akademik dan dunia usaha.
Co-Authors Andyarini, Kus Tri Hemarubini R Paramasivam Irvan Noormansyah Lies Zulfiati Nelli Novyarni Nusrah Samat Siti Fatimah