Article Per Year (5 Year)
p-Index From 2021 - 2026
0.408
P-Index
This Author published in this journals
All Journal Jurnal Ilmu Hukum KYADIREN
Hattu , Yakoba Yuliana
Unknown Affiliation
Law, Crime, Criminology & Criminal Justice

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
Perlindungan Hukum Terhadap Nasabah Pengguna ATM Hattu , Yakoba Yuliana
Jurnal Ilmu Hukum Kyadiren Vol 5 No 2 (2024): Jurnal Ilmu Hukum Kyadiren
Publisher : PPPM, Sekolah Tinggi Ilmu Hukum (STIH) Biak-Papua

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46924/jihk.v5i2.202

Abstract

This research discusses the legal protection for clients who use automated teller machines (ATMs) at the Bank BNI Biak Branch and the bank’s responsibility for losses incurred by customers during transactions. The data collection techniques utilized qualitative descriptive research with empirical and normative data analysis. The research findings indicate that legal protection for clients aligns with Consumer Protection Law Number 8 of 1999. The bank provides compensation for losses in two ways: mistakes and unlawful acts. The bank is responsible for reimbursing customer losses. Efforts to prevent legal issues are undertaken by implementing restorative justice, which includes establishing banking mediation institutions, standardizing customer complaint procedures, enhancing product information transparency, and improving consumer education. Civil disputes can be resolved through civil law processes by filing a lawsuit with the appropriate court.
Perlindungan Hukum Terhadap Nasabah Pengguna ATM Hattu , Yakoba Yuliana
Jurnal Ilmu Hukum Kyadiren Vol 5 No 2 (2024): Jurnal Ilmu Hukum Kyadiren
Publisher : PPPM, Sekolah Tinggi Ilmu Hukum (STIH) Biak-Papua

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46924/jihk.v5i2.202

Abstract

This research discusses the legal protection for clients who use automated teller machines (ATMs) at the Bank BNI Biak Branch and the bank’s responsibility for losses incurred by customers during transactions. The data collection techniques utilized qualitative descriptive research with empirical and normative data analysis. The research findings indicate that legal protection for clients aligns with Consumer Protection Law Number 8 of 1999. The bank provides compensation for losses in two ways: mistakes and unlawful acts. The bank is responsible for reimbursing customer losses. Efforts to prevent legal issues are undertaken by implementing restorative justice, which includes establishing banking mediation institutions, standardizing customer complaint procedures, enhancing product information transparency, and improving consumer education. Civil disputes can be resolved through civil law processes by filing a lawsuit with the appropriate court.
Co-Authors