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All Journal Jurnal Riset Manajemen Sekolah Tinggi Ilmu Ekonomi Widya Wiwaha Program Magister Manajemen Jurnal Ekonomi Bisnis Manajemen Prima
Linawati
STIE Widya Wiwaha
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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TINGKAT KEPUASAN PENGUNJUNG PUSKESMAS DI KOTA YOGYAKARTA: Studi Berdasarkan Review Google Maps Ary Sutrichastini; Priyastiwi; Agung Jaya Indarto; Sofiati; Linawati; Yenni Kurnia Gusti
Jurnal Riset Manajemen Sekolah Tinggi Ilmu Ekonomi Widya Wiwaha Program Magister Manajemen Vol. 10 No. 2 (2023): Jurnal Riset Manajemen
Publisher : Program Magister Manajemen STIE Widya Wiwaha Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32477/jrm.v10i2.669

Abstract

Google Maps is an application that is used to find locations, reviews of services and conditions of the desired location. Likewise, to find out the Puskesmas services can be seen on Google Maps, but the Google Maps review has not been used as a basis for improving health services at the Puskesmas. The purpose of this study was to measure the satisfaction level of visitors to the Puskesmas in the Yogyakarta City based on the Google Maps rating value and to identify the factors that cause satisfaction and disappointment of visitors to the services of the Puskesmas in the city of Yogyakarta. The research method uses a visitor survey at 18 Puskesmas in Yogyakarta City was 1,096 respondents. The results obtained are the average rating of the satisfaction level of Puskesmas visitors in the Yogyakarta City of 3.87. The factors that make visitors feel satisfied with the services of the Puskesmas in Yogyakarta City are friendly service and officers by 29.2%, strategically comfortable places and complete facilities by 10.4%, orderly queues (3.3%). While the factors that disappointed visitors were 112 statements (10.5%) which stated slow service, long queues (5.05%), unfriendly staff (2.9%) and narrow waiting rooms and parking spaces (3. 2%). The research results can be used by Puskesmas managers in improving the services provided.
PERAN EDUKASI LITERASI KEUANGAN DAN PERILAKU KEUANGAN DALAM MENINGKATKAN PERTUMBUHAN USAHA BERKELANJUTAN (UMKM YOGYAKARTA ) Sofiati; Linawati
Jurnal Ekonomi Bisnis Manajemen Prima Vol. 7 No. 2 (2026): Jurnal Ekonomi Bisnis Manajemen Prima
Publisher : JEBIM Prima

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34012/jebim.v7i2.7744

Abstract

The growth of sustainable MSMEs is still hampered by low levels of financial literacy and financial behavior of business actors in managing their finances. This study aims to analyze the role of financial literacy education and financial behavior in increasing the growth of sustainable MSMEs in Yogyakarta. This study uses a descriptive qualitative approach with interview, observation, and documentation techniques on business actors who have participated in financial literacy and financial behavior education programs in community service activities. The results of the study indicate that financial literacy education plays a role in increasing sustainable business growth. With a variety of educational themes, participants are able to implement them in managing finances, thus impacting the increase in sustainable business growth. The findings of this study are the results of education in the community service program that with different financial literacy education themes and different business characteristics, business actors are able to achieve sustainable business growth. In addition, to improve business actors in financial behavior, it is necessary to find a training model and mentoring in financial management. The results of this study contribute to business actors to always improve their understanding of financial literacy and financial behavior so that business sustainability develops. The results of this study also serve as input for further research. The results of community service activities should be continued as research material so that there is real synergy in developing MSME business growth.
Co-Authors Agung Jaya Indarto Ary Sutrichastini Priyastiwi Sofiati Yenni Kurnia Gusti