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All Journal Merkurius: Jurnal Riset Sistem Informasi dan Teknik Informatika
Iwid Hidayah Putri
STMIK Kaputama Binjai
Computer Science & IT

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Analisis Audit Sistem Informasi Kualitas Pelayanan Perbankan Pada Bank HIJ Menggunakan Cobit 5 Iwid Hidayah Putri; Dieo Alfiky Ananda; Rizky Ramadan
Merkurius : Jurnal Riset Sistem Informasi dan Teknik Informatika Vol. 2 No. 4 (2024): Juli : Merkurius : Jurnal Riset Sistem Informasi dan Teknik Informatika
Publisher : Asosiasi Riset Teknik Elektro dan Informatika Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/merkurius.v2i4.161

Abstract

Auditing information systems in the banking sector is a crucial step to ensure optimal service quality. This article discusses how the COBIT 5 framework can be used to assess and improve the quality of banking services. This research utilizes data from HIJ bank, identifies areas that need improvement, and provides recommendations for improving service quality.
Co-Authors Dieo Alfiky Ananda Rizky Ramadan