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All Journal Contagion: Scientific Periodical Journal of Public Health and Coastal Health
Fitriani Pramita Gurning
Faculty of Public Health, Universitas Islam Negeri Sumatera Utara, Medan
Health Professions Public Health

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Analysis of The Implementation System of The Health Service Program for People Living With HIV at The Bandar Khalipah Primary Health Center Mifta Nurzannah Ritonga; Fitriani Pramita Gurning
Contagion: Scientific Periodical Journal of Public Health and Coastal Health Vol 6, No 2 (2024): CONTAGION
Publisher : Universitas Islam Negeri Sumatera Utara, Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30829/contagion.v6i2.22857

Abstract

The global HIV/AIDS health crisis continues to pose significant challenges, particularly for people of productive age. In Indonesia, the disease imposes a significant social and economic burden, with high HIV prevalence exacerbating the strain on public health and socio-economic systems. At the Bandar Khalipah Health Centre, the high number of HIV cases underscores the inadequacy of existing prevention efforts and health services. This study analyses the delivery system of the HIV health services programme at the Bandar Khalipah Health Centre using a qualitative case study approach. Data were collected through in-depth interviews, observations and document analysis with key informants including the health centre head, programme manager and clinical staff. Data analysiFs was conducted using ATLAS.ti version 9 software, which allowed for the systematic identification and categorisation of themes. The study identified key challenges in three primary programme components: input, process and output. In terms of input, critical human resource constraints and the lack of routine training for health workers were highlighted. In terms of output, while patient satisfaction with services was generally high, adherence to treatment was particularly low due to social stigma and inadequate community outreach. The findings highlight the importance of strengthening all components of the HIV healthcare programme at Bandar Khalipah Health Centre in order to improve service quality and patient outcomes. This includes building the capacity of health staff, promoting community engagement, and addressing social stigma. These findings have important implications for public health policies and strategies aimed at optimising local HIV services and reducing health inequalities.Keyword: System analysis, Program Implementation, Healthcare Services, HIV Infected Individuals, VCT
Analysis of The Quality of Inpatient Services at Hospital X Binjai Using The Customer Satisfaction Index (CSI) Method Lutfiyah Nada Salsabila; Fitriani Pramita Gurning; Wasiyem Wasiyem
Contagion: Scientific Periodical Journal of Public Health and Coastal Health Vol 6, No 2 (2024): CONTAGION
Publisher : Universitas Islam Negeri Sumatera Utara, Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30829/contagion.v6i2.21190

Abstract

The quality of health services is the effectiveness of high health services with service standards and professionals, using resources owned by hospitals or health centres safely, and following the rules, laws, norms, and ethics with government and consumer restrictions. This study aims to measure patient satisfaction with the quality of inpatient services at X hospital in Binjai. This study uses a type of quantitative survey research using a cross sectional approach, where researchers will collect primary data by asking questions to respondents to obtain the necessary data. The population in this study were inpatients who visited Hospital X Binjai, namely 409 inpatients in December 2023. The number of samples in this study were 33 people. This research was conducted from January to February 2024. Primary data comes from questionnaires based on interviews conducted directly. This study uses a sampling technique, namely purpsive sampling, with criteria with age> 19 years. The variables analysed include Tanglible (physical evidence), Reability (reliability), Assurance (guarantee), Responsiveness (responsiveness), Empathy (empathy). This study uses the T test using the SPSS version 20 application. This study shows that there is a difference between patient expectations and the reality obtained by patients (Sig < 0.05). The results showed that customers who had received inpatient services at hospital X in Binjai were satisfied with the services that had been provided, in the calculation of the customer satisfaction index, a customer satisfaction index value of 78% was obtained, with the interpretation that the patient was satisfied with the services provided, with this the quality of inpatient services at hospital X in Binjai was declared good. Keywords: Customer Satisfaction Index, Satisfaction, Service Quality
Co-Authors Lutfiyah Nada Salsabila Mifta Nurzannah Ritonga Wasiyem Wasiyem