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All Journal G-Tech : Jurnal Teknologi Terapan
Adrianus Kelvin
Universitas Multimedia Nusantara, Indonesia
Computer Science & IT Decision Sciences, Operations Research & Management Energy Engineering

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Measurement of Information System Quality Management using ISO 9001:2015 Standards at PT Bersama Kita Besar Adrianus Kelvin; Wella Wella
G-Tech: Jurnal Teknologi Terapan Vol 8 No 4 (2024): G-Tech, Vol. 8 No. 4 Oktober 2024
Publisher : Universitas Islam Raden Rahmat, Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70609/gtech.v8i4.4908

Abstract

Operational problems related to performance evaluation within the company are the background for this research. Data was collected through interviews with the chief auditor, a 4-item questionnaire for the head of IT and 3 IT staff, and observations of company documents and staff performance. The questionnaire used a Likert scale, and the overall assessment applied the Maturity Model. Results indicated that PT. Bersama Kita Besar achieved a level 3 (Defined Process) in maturity. Small improvements are needed to reach levels 4 and 5, such as enhancing staff performance through training and adding competent human resources. The study focused on the IT division of PT Bersama Kita Besar, using clauses 4 to 10 of ISO 9001:2015 for measurement. These results can support the company's ISO 9001:2015 certification efforts and ongoing improvements.
Co-Authors Wella Wella