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All Journal G-Tech : Jurnal Teknologi Terapan
Supriyati Supriyati
Universitas Pelita Bangsa, Indonesia
Computer Science & IT Decision Sciences, Operations Research & Management Energy Engineering

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Optimalisasi Proses Packing di PT. XYZ Melalui Identifikasi dan Analisis Downtime Enda; Agus Suwarno; Supriyati Supriyati
G-Tech: Jurnal Teknologi Terapan Vol 8 No 4 (2024): G-Tech, Vol. 8 No. 4 Oktober 2024
Publisher : Universitas Islam Raden Rahmat, Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70609/gtech.v8i4.5237

Abstract

PT. XYZ is a manufacturing company that operates in the field of making motorbikes, the production process is divided into two departments or parts, namely assembly and packaging. However, problems often occur in companies, namely related to fulfilling consumer demand, in the form of targets not being achieved, this occurs because of the high value of downtime in the production process. The aim of this research is to identify and analyze activities that cause downtime in the production process. This research uses qualitative-quantitative methods. The research results show that there are six activities that are indicated to be the main causes of downtime in the packing process, with the highest values being material supply activities and communication with foreman between production activities, reaching 78% of the total downtime. Several recommendations for improvements proposed from the research results include efficiency of material supply methods, communication arrangements, creation of operational process maps, implementation of the FIFO system, and improvements to layout on conveyors.
Service Quality Analysis with Servqual Integration Approach and Importance Performance Analysis (IPA) to Increase Customer Satisfaction at Radja Mart Minimarket Desi Sri Setiawati; Supriyati Supriyati; Rachman Catur Kurniawan
G-Tech: Jurnal Teknologi Terapan Vol 9 No 2 (2025): G-Tech, Vol. 9 No. 2 April 2025
Publisher : Universitas Islam Raden Rahmat, Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70609/gtech.v9i2.6615

Abstract

Radja Mart minimarket faces the problem of mismatch between customer expectations and the quality of service provided. This study aims to measure the level of customer satisfaction with Radja Mart's services, analyze factors that affect service quality with the Servqual and Importance Performance Analysis (IPA) methods, and determine the priorities for improvements that need to be made. The study findings indicate that Radja Mart's service quality does not yet fully meet customer expectations, as evidenced by an average Servqual score of 0.94 <1, which means that there is still a lack of service quality provided by Radja Mart. The Cartesian chart analysis identified the E3 attribute response to customer complaints and suggestions identified as the top priority for enhancement. To improve service quality, Radja Mart should implement concrete measures such as regular employee training to enhance responsiveness and customer engagement. Furthermore, establishing a structured feedback mechanism will enable management to monitor customer concerns and promptly address service gaps. By focusing on these targeted improvements, Radja Mart can increase customer satisfaction, minimize complaints, and strengthen its market competitiveness.
Co-Authors Agus Suwarno Desi Sri Setiawati Enda Rachman Catur Kurniawan