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Tukiman Tukiman
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Humanities Decision Sciences, Operations Research & Management Environmental Science Social Sciences

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Optimizing Health Services: A Quality Study at Community Health Centers in Sukoanyar Village, Lamongan Sanindita Qolbiyah Hariroh; Tukiman Tukiman
Jurnal Kebijakan Publik Vol 16, No 3 (2025)
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31258/jkp.v16i3.8835

Abstract

Health is a fundamental right of every individual and a key factor in achieving social welfare. In Indonesia, health development is aimed at improving access to and quality of health services that are equitable, affordable, and of high quality. This study aims to assess the quality of outpatient services at the Turi Subdistrict Health Center, Lamongan Regency, based on the five Servqual dimensions: Tangibles, Reliability, Responsiveness, Assurance, and Empathy. A quantitative research method was employed, with a random sample of 100 outpatients selected from an average population of 3,159 patients over the past six months. Data were collected using a structured questionnaire with a four-point Likert scale and analyzed descriptively. The research results show that the five dimensions of service quality, received positive ratings from the majority of respondents, with agreement rates ranging from 75% to 78%. Physical facilities and cleanliness support patient comfort, while services generally align with established promises and procedures. Staff are also rated as responsive and capable of providing clear information, although administrative procedures still need to be simplified. Staff competence and polite attitudes create a sense of safety and trust among patients. Staff attention to individual patient needs further enhances the positive relationship between patients and healthcare personnel. This study confirms that the quality of outpatient services at Turi Health Center is already of good quality, but continuous improvement is still needed, particularly in simplifying administrative procedures. These findings can serve as a basis for developing policies to improve the quality of healthcare services at the local level.
Strategy of the Department of Tourism, Culture, Youth, and Sports in Developing the Klayar Beach Tourism Destination Veren Myvara; Tukiman Tukiman
Publik : (Jurnal Ilmu Administrasi) Vol 14, No 2 (2025): December 2025
Publisher : Universitas Muhammadiyah Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31314/pjia.14.2.653-660.2025

Abstract

The tourism sector plays a strategic role in promoting regional economic growth and enhancing the competitiveness of local destinations. Klayar Beach in Pacitan Regency, East Java, is recognized as one of the region's flagship natural attractions due to its distinctive Sphinx-like coral formation, ocean flute phenomenon, and coastal landscape. Despite its considerable tourism potential and national recognition, visitor numbers have declined over the last three years, indicating the need for a more effective destination development strategy. This study aims to analyze the strategy implemented by the Pacitan Regency Department of Tourism, Culture, Youth, and Sports in developing Klayar Beach using Fred R. David's strategic management framework, which consists of strategy formulation, implementation, and evaluation. A descriptive qualitative approach was employed through observations, semi-structured interviews, and documentation. Data were analyzed using the interactive model of Miles, Huberman, and Saldana, while data credibility was ensured through source, technique, and time triangulation. The findings reveal that the agency has optimized destination development by strengthening promotional activities, improving tourism facilities, enhancing stakeholder collaboration, and increasing community participation. However, several constraints remain, including limited financial resources, infrastructure challenges, human resource capacity, and environmental risks that affect destination performance. Although the implemented strategies have demonstrated measurable progress, they have not yet succeeded in achieving the targeted level of tourist arrivals. Therefore, continuous strategic evaluation, innovation, and stronger inter-institutional collaboration are essential to improve the sustainability and competitiveness of Klayar Beach as a leading tourism destination in Pacitan Regency
Co-Authors Sanindita Qolbiyah Hariroh Veren Myvara