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All Journal Journal Of World Science Journal Research of Social Science, Economics, and Management Cerdika: Jurnal Ilmiah Indonesia
Tongam Sirait
Sekolah Tinggi Ilmu Ekonomi Harapan Bangsa, Indonesia
Humanities Computer Science & IT Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Law, Crime, Criminology & Criminal Justice Public Health Social Sciences

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Strategic Planning in an Effort to Improve Service Quality at Wakatobi Regional General Hospital using Service Quality Usamah Usamah; Tongam Sirait; Mentiana Sibarani; Ronny Samsul Bahri
Journal of World Science Vol. 3 No. 8 (2024): Journal of World Science
Publisher : Riviera Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58344/jws.v3i8.701

Abstract

The quality of health services in hospitals is an important aspect that affects patient satisfaction and health outcomes. At RSUD Wakatobi, evaluation of service quality is important to ensure that the services provided are in accordance with patient expectations and applicable standards. This study aims to analyze the quality of service at RSUD Wakatobi based on these dimensions, focusing on the application and effectiveness of each dimension in the context of health services at the hospital. This research uses descriptive qualitative research with inductive data analysis and uses research informants consisting of functional officials in charge of providing services at RSUD Wakatobi and administrative staff of RSUD Wakatobi as primary data sources. The data analysis technique used by researchers is descriptive data analysis, with the results showing that, based on the results of the above research, in this case the services applied at the Wakatobi Regional General Hospital are still not in accordance with the dimensions of service quality where physical evidence. While those that have been applied include reliability, assurance, empathy, and responsiveness. Service quality needs to be applied by every public service in providing services to patients because one of the good service qualities is the comparison between reality and expectations of patients of the Wakatobi Regional General Hospital. The implication of this research is the importance of developing and implementing improvement strategies in the physical evidence dimension to improve service quality at Wakatobi Regional General Hospital.
The Influence Of Service Quality On Member Satisfaction At Kspps Bmt Insan Madani Indragiri Hulu Eko Widiyanto; Tongam Sirait
Journal Research of Social Science, Economics, and Management Vol. 4 No. 12 (2025): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v4i12.922

Abstract

This study aims to determine the effect of service quality on member satisfaction at KSPPS BMT Insan Madani Indragiri Hulu. Service quality is an important factor that affects the level of satisfaction of members in using sharia cooperative services. This study uses a quantitative approach with a survey method. Data was collected through the distribution of questionnaires to 151 members of KSPPS BMT Insan Madani who became research samples. The independent variable in this study is service quality, while the dependent variable is member satisfaction. Data analysis was carried out using simple linear regression to find out the extent to which service quality affects member satisfaction. The results of the study show that the quality of service has a positive and significant effect on member satisfaction. These findings show that the better the quality of service provided, the higher the level of member satisfaction will also increase. This research is expected to be an input for KSPPS BMT Insan Madani in improving the quality of its services in order to achieve optimal member satisfaction.
Pengaruh Brand Developer dan Lokasi Properti Terhadap Keputusan Pembelian Konsumen di Apartemen Victoria Square Tanggerang Hindun Hulopi; Tongam Sirait
Cerdika: Jurnal Ilmiah Indonesia Vol. 5 No. 9 (2025): Cerdika: Jurnal Ilmiah Indonesia
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/cerdika.v5i9.2750

Abstract

This study aims to analyze the influence of brand developer and property location on consumer purchasing decisions at Victoria Square Tanggerang Apartment. Along with the rapid development of the property industry, understanding the factors that influence purchasing decisions has become very important for property industry players. This research uses a quantitative approach with survey methods on 64 respondents who plan to purchase apartment units at Victoria Square Tanggerang. Data were collected through questionnaires and analyzed using multiple linear regression techniques with SPSS version 27 software. The results showed that brand developer has a positive and significant effect on consumer purchasing decisions with a regression coefficient of 0.228 and a significance value of 0.000 (p < 0.05). Property location also shows a positive and significant influence with a regression coefficient of 0.472 and a significance value of 0.000 (p < 0.05). Simultaneously, brand developer and property location have a significant effect on consumer purchasing decisions as evidenced by the F test with an F value of 90.690 and a significance value of 0.000 (p < 0.05). These findings indicate that consumers give high consideration to developer reputation and strategic property location in making purchasing decisions. The combination of a trusted brand developer and strategic property location creates a strong value proposition for consumers, thereby increasing the probability of apartment purchasing decisions.
Efektivitas Rapat Online Menggunakan Zoom Dalam Konteks Pengambilan Keputusan: Studi Kualitatif di PT PLN (Persero) Pusmanpro Muhammad Dian Pangnanggro; Tongam Sirait
Cerdika: Jurnal Ilmiah Indonesia Vol. 5 No. 9 (2025): Cerdika: Jurnal Ilmiah Indonesia
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/cerdika.v5i9.2866

Abstract

Di era digitalisasi yang semakin pesat, rapat virtual melalui Zoom menjadi sarana utama komunikasi dan pengambilan keputusan organisasi, termasuk di PT PLN (Persero) Pusat Manajemen Proyek (PUSMANPRO). Namun, efektivitasnya dalam menghasilkan keputusan berkualitas masih perlu dikaji. Penelitian ini bertujuan untuk menganalisis efektivitas rapat Zoom dalam mendukung proses pengambilan keputusan, khususnya pada konteks keputusan strategis dan operasional. Metode penelitian menggunakan studi kasus kualitatif dengan pengumpulan data melalui wawancara mendalam terhadap enam informan kunci, observasi langsung, dan dokumentasi perusahaan. Hasil penelitian menunjukkan bahwa Zoom mampu meningkatkan aksesibilitas, efisiensi, dan kecepatan berbagi data secara real-time. Namun, terdapat tantangan signifikan, antara lain terbatasnya isyarat non-verbal, multitasking peserta, gangguan audio/video, serta dominasi diskusi oleh peserta dengan posisi hierarki lebih tinggi. Hal ini menyebabkan diskusi strategis kurang mendalam dan pemahaman bersama tidak optimal. Para informan menyatakan bahwa Zoom efektif untuk agenda rutin, tetapi format hibrida lebih sesuai untuk perencanaan strategis. Implikasi penelitian ini menekankan pentingnya peningkatan protokol rapat, dukungan infrastruktur teknis, serta literasi digital pegawai. Studi ini juga merekomendasikan strategi rapat hibrida untuk memadukan fleksibilitas teknologi dengan interaksi tatap muka, sehingga kualitas pengambilan keputusan dalam lingkungan organisasi virtual dapat ditingkatkan.
Co-Authors Eko Widiyanto Hindun Hulopi Mentiana Sibarani Muhammad Dian Pangnanggro Ronny Samsul Bahri Usamah Usamah