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All Journal NeoRespublica : Jurnal Ilmu Pemerintahan PAMARENDA: Public Administration and Government Journal
Faturachman Alputra Sudirman
Program Studi Ilmu Pemerintahan, Universitas Halu Oleo
Social Sciences

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Implementasi E-Government Aplikasi PLN Mobile di PT PLN (Persero) ULP Raha : Analisis Tematik Menggunakan NVivo Faturachman Alputra Sudirman; Fitriah Fitriah
PAMARENDA : Public Administration and Government Journal Vol. 4 No. 1 (2024): Edisi Juli
Publisher : Program Studi Ilmu Pemerintahan, FISIP - Universitas Halu Oleo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52423/pamarenda.v4i1.5

Abstract

Penelitian ini menganalisis implementasi aplikasi PLN Mobile di PT PLN (Persero) ULP Raha menggunakan metode analisis tematik dengan bantuan perangkat lunak NVivo 20 R1.2. Tujuan penelitian ini adalah untuk mengidentifikasi tema, pola, dan hubungan dalam data yang dikumpulkan dari wawancara dengan berbagai pemangku kepentingan. Hasil analisis menunjukkan bahwa pelatihan merupakan komponen utama dalam kategori publikasi, sementara informasi pemadaman dan fitur pengaduan penting dalam kategori interaksi. Dalam kategori transaksi, kemudahan pembelian dan pembayaran listrik secara online menjadi fitur yang sangat relevan bagi pelanggan. Studi ini menyoroti pentingnya edukasi dan partisipasi pengguna dalam keberhasilan implementasi aplikasi e-government seperti PLN Mobile. Namun, keterbatasan studi ini mencakup cakupan wilayah yang terbatas dan sampel wawancara yang mungkin tidak representatif. Implikasi bagi penelitian selanjutnya termasuk perluasan sampel, diversifikasi metode penelitian, dan pengembangan fitur aplikasi yang lebih responsif terhadap kebutuhan pengguna.
From E-Government to Digital Governance: A Bibliometric Analysis of Public Sector Digital Transformation (2012–2025) Faturachman Alputra Sudirman
NeoRespublica : Jurnal Ilmu Pemerintahan Vol. 7 No. 1 (2025): Edisi Desember
Publisher : Program Studi Ilmu Pemerintahan, FISIP - Universitas Halu Oleo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52423/neores.v7i1.1258

Abstract

This study aims to analyze evolution, intellectual structure, and emerging research trends in e-government and digital governance literature. A bibliometric analysis was conducted using 106 journal articles indexed in Scopus between 2012 and 2025. Data were collected using specific search queries related to e-government and digital transformation in the public sector. The analysis applied the PRISMA approach for systematic selection and VOSviewer to examine publication trends, co-occurrence networks, thematic clusters, and research evolution. The results reveal a significant growth in publications, particularly after 2021, indicating increasing scholarly attention to digital transformation in the public sector. Co-occurrence analysis identified four major research clusters: (1) digital transformation and technology adoption in public services, (2) digital governance and sustainable development, (3) public administration transformation through open government and smart cities, and (4) e-government service development. The findings also show a conceptual shift from e-government as a service-oriented approach toward digital governance as a broader paradigm emphasizing integration, collaboration, public value creation, and sustainability. The study is limited to English-language open-access articles within the social sciences subject area. Future research should include cross-disciplinary datasets and comparative. The findings provide strategic insights for policymakers to design digital transformation initiatives that emphasize inclusivity, sustainability, and value-oriented governance. This study offers a comprehensive bibliometric mapping that highlights the transition from e-government to digital governance and identifies emerging research directions in public sector digital transformation.
Co-Authors Fitriah Fitriah