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All Journal Management Studies and Entrepreneurship Journal (MSEJ) Smart Society: Community Service and Empowerment Journal Eduvest - Journal of Universal Studies
Putri Mega Desiana
Universitas Indonesia
Aerospace Engineering Humanities Computer Science & IT Decision Sciences, Operations Research & Management Education Health Professions Languange, Linguistic, Communication & Media Neuroscience Social Sciences Other

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Pengaruh Hindrance Stressor Dan Persepsi Dukungan Organisasi Terhadap Kesehatan Fisik Dan Kesehatan Mental: Peran Mediasi Kelelahan Emosional (Studi Pada Pegawai Otoritas Pajak Pusat) Aji Wibowo; Putri Mega Desiana
Management Studies and Entrepreneurship Journal (MSEJ) Vol. 6 No. 4 (2025): Management Studies and Entrepreneurship Journal (MSEJ)
Publisher : Yayasan Pendidikan Riset dan Pengembangan Intelektual (YRPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/msej.v6i4.8119

Abstract

Berdasarkan studi terdahulu, sektor publik diyakini memiliki karakteristik pekerjaan yang rentan terhadap stress penghambat, yaitu Hindrance Stressor, yang berpengaruh buruk pada kesehatan mental maupun fisik melalui kondisi kelelahan emosional. Otoritas Pajak Pusat, sebagai instansi Aparatur Sipil Negara (ASN) di tingkat pusat, mengalami penurunan jumlah sumber daya manusia sehingga kemungkinan terjadinya stress dan kelelahan emosional semakin besar. Penelitian ini bertujuan untuk mengisi evidence gap terkait pengaruh stres, kelelahan emosional, dan persepsi dukungan organisasi terhadap kesehatan fisik dan mental karyawan sektor publik. Dengan menggunakan data survei terhadap 326 ASN pada Otoritas Pajak Pusat dan metode Structural Equation Modeling, penelitian ini menguji hubungan antara Hindrance Stressor dan kesehatan. Hasil penelitian ini membuktikan teori bahwa Hindrance Stressor berpengaruh negatif terhadap kesehatan fisik dan mental melalui kelelahan emosional dengan Persepsi Dukungan Organisasi sebagai moderator. Penelitian ini memberikan kontribusi terhadap pengembangan teori mengenai stres dalam pekerjaan, burnout, persepsi dukungan organisasi, dan kesehatan, khususnya dalam konteks sektor publik. Penelitian ini diharapkan dapat menjadi dasar bagi organisasi dalam merancang strategi untuk membantu ASN mengelola stres dan kelelahan emosional secara lebih efektif, melalui peningkatan dukungan dan peran organisasi.
The Power of Public Service Motivation as Mediator: Strengthening Servant Leadership and Organizational Culture to Achieve Employee Performance? Domas Mifta Mudita; Putri Mega Desiana
Smart Society Vol. 5 No. 1 (2025): Smart Society
Publisher : FOUNDAE (Foundation of Advanced Education)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58524/smartsociety.v5i1.735

Abstract

Public service motivation is fundamental to the essence of public service. It is supported by the role of servant leadership and organizational culture which are promoted by Indonesian government to enhance employee performance. This study aims to determine the influence of public service motivation mediation on employee performance through servant leadership and organizational culture in Government Educational Organizations (GEO). Data collected through online questionnaire distributed cross-sectionally, and 272 employees of GEO located in Jakarta-Bogor-Depok-Tangerang-Bekasi participated. The relationship between variables was analyzed through structural equation modeling (SEM) using SmartPLS 3. This study finds that public service motivation should be developed in order to improve employee performance through the implementation of organizational culture and servant leadership. Combining servant leadership, organizational culture, and public service motivation allows employees to follow the leader in a supportive environment and perform at their highest level, which helps the organization succeed
The Effect of Employee Adaptation to STARA (Smart Technology, Artificial Intelligence, Robotics and Algorithm) with Service Performance Mediated by Job Crafting, Job Insecurity, and Work Engagement Afni Felina Adya; Putri Mega Desiana
Eduvest - Journal of Universal Studies Vol. 5 No. 8 (2025): Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v5i8.52070

Abstract

This research investigates the impact of employee adaptation to STARA (Smart Technology, Artificial Intelligence, Robotics, and Algorithm) on service performance, considering the mediating roles of job crafting, job insecurity, and work engagement. Employing an explanatory quantitative approach with Structural Equation Modeling (SEM), data were collected from 249 frontline employees in Jabodetabek who interact with customers and utilize STARA in their work. The results reveal that STARA awareness as a challenge appraisal positively influences service performance, whereas hindrance appraisal has a negative effect. Work engagement and job crafting significantly mediate the positive relationship between challenge appraisal and service performance, while job insecurity exacerbates the negative impact of hindrance appraisal. The study offers theoretical contributions by clarifying adaptive mechanisms to STARA in the service sector. Practically, it suggests organizations enhance training and psychological support to boost work engagement, implement job crafting programs to reduce job insecurity, and adopt clear communication strategies to position STARA as an opportunity rather than a threat.
Co-Authors Afni Felina Adya Aji Wibowo Domas Mifta Mudita