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All Journal Arsitektura : Jurnal Ilmiah Arsitektur dan Lingkungan Binaan
Jamilah Fauziana Khoiriyyah
Universitas Pembangunan Nasional "Veteran" Jawa Timur
Arts Civil Engineering, Building, Construction & Architecture Engineering Environmental Science

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Optimization of Distance Between Check-In Area and Boarding Gates: Case Study of Terminal 3 of Soekarno-Hatta Airport Jamilah Fauziana Khoiriyyah; Heru Subiyantoro
Arsitektura : Jurnal Ilmiah Arsitektur dan Lingkungan Binaan Vol 22, No 1 (2024): Arsitektura : Jurnal Ilmiah Arsitektur dan Lingkungan Binaan
Publisher : Universitas Sebelas Maret Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20961/arst.v22i1.83050

Abstract

This research assesses the effect of the distance between Terminal 3’s check-in area and the boarding gate at Soekarno-Hatta Airport on passenger comfort. The focus is on how Terminal 3’s layout, which places a significant distance between these points, impacts passenger experience, satisfaction, and their preferred solutions. The study uses qualitative methods, observing Terminal 3 facilities and reviewing relevant literature. The expected outcomes include a deeper understanding of Terminal 3’s layout’s influence on passenger satisfaction and the identification of management and design factors that could mitigate this issue. The research considers passenger perspectives and preferences to provide recommendations for enhancing passenger accessibility and comfort in Terminal 3.
Co-Authors Heru Subiyantoro