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All Journal JP (Jurnal Pendidikan) : Teori dan Praktik Journal of Governance and Public Administration International Journal of Teaching
Shahabuddin Esmati
Universitas Hasanuddin
Religion Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Mathematics Social Sciences Other

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PERCEPTIONS OF INTERNATIONAL STUDENTS ON SERVICE QUALITY DELIVERY Shahabuddin Esmati
Jurnal Pendidikan (Teori dan Praktik) Vol 9 No 2 (2024): Vol. 9 No. 2 (2024): Volume 9, Nomor 2, September 2024
Publisher : Fakultas Ilmu Pendidikan Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/jp.v9n2.p158-164

Abstract

This study aims to explore international students' perceptions on the service quality delivery at Universitas Hasanuddin. The method used is a qualitative approach with in-depth interview techniques. Data was collected through interviews with the international students under the KNB scholarships, who were studying Indonesian language through BIPA program at Unhas. Interviews were conducted using a semi-structured interview guide which allowed researchers to explore participants' experiences and views in more depth. The findings of the study show that international students have varying perceptions of the quality of service they receive, with the majority assessing aspects of academic services, administration and campus facilities as quite adequate. However, there are several challenges related to communication, cultural understanding, and support in social and academic adaptation. This research recommends improving coordination between various parties at universities to improve services and better meet the needs of international students. It is hoped that these findings can become a reference for university administrators in designing policies that are more responsive to the needs of international students.
Revisiting the Role of Education in Social Transformation: Insights from Fianarantsoa, Madagascar Rakotoniriana Noelisoa Jean Michel; Razafitahindraza Erica Feyzine Sulla; Shahabuddin Esmati
MEDIA DAN STRATEGI PEMBELAJARAN Vol 3 No 1 (2026): International Journal of Teaching: IN PROGRESS
Publisher : YAYASAN CENDEKIA CITRA GEMILANG

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61798/ijt.v3i1.443

Abstract

This study aims to examine the role of education in social transformation within the context of Fianarantsoa in Madagascar, with particular attention to how access, quality, and learning outcomes influence individual and collective trajectories. Grounded in a socio-educational perspective, the research addresses the gap between the widespread expectation that education leads to social mobility and the observed realities of persistent inequality and limited employment opportunities. A qualitative research design was adopted, involving purposive sampling of 20 participants, including teachers, students, parents, school administrators, and community leaders. Data was collected through semi-structured interviews and supported by document analysis, then analyzed using a thematic approach to identify key patterns related to educational experiences and social impact. The findings indicate that education is highly valued as a pathway to improved living conditions and social recognition, reflecting its strong symbolic importance within society. However, disparities between urban and rural areas in terms of infrastructure, resources, and teaching quality contribute to uneven learning outcomes. Many students complete schooling without mastering essential literacy, numeracy, and practical skills, which limits their ability to access meaningful employment. The results suggest that education functions as a necessary but insufficient condition for social mobility, as broader socio-economic and institutional constraints shape its impact. The study highlights the need to improve the quality and relevance of education, strengthen teachers’ capacity, and address structural inequalities to enhance education’s contribution to sustainable development and social transformation
THE PRACTICAL ROLE OF ARTIFICIAL INTELLIGENCE IN STRENGTHENING DIGITAL GOVERNANCE AND NETWORK SECURITY IN POST-CONFLICT AFGHANISTAN Mir Mohammad Naim Sadat; Shahabuddin Esmati; Mustafa Tokhi; Muhammad Ajmal Azizi
Journal of Governance and Public Administration Vol. 3 No. 1 (2025): Desember
Publisher : Yayasan Nuraini Ibrahim Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70248/jogapa.v3i1.3095

Abstract

This study examines the practical role of artificial intelligence (AI) in strengthening digital governance and network security in post-conflict Afghanistan. Drawing on a qualitative approach, data were collected through semi-structured interviews with 20 key informants, including government officials, ICT and cybersecurity experts, academics, and representatives from international organizations, complemented by document analysis of policy reports and strategic frameworks. The findings reveal that AI is perceived as a critical enabler of governance reform, with the potential to enhance transparency, reduce corruption, and improve efficiency in service delivery, contributing to institutional legitimacy. At the same time, participants emphasized the importance of AI-driven cybersecurity tools, such as predictive analytics and anomaly detection, in mitigating rising digital threats from both state and non-state actors. However, the study also highlights significant barriers, including weak infrastructure, limited technical capacity, and reliance on external actors, which constrain effective adoption. These dual dynamics underscore that while AI offers opportunities for resilience and modernization, its success in fragile context depends on context-sensitive, ethically grounded, and inclusive deployment. The research contributes to ongoing debates on technology-enabled governance in fragile states and provides practical insights for policymakers, practitioners, and international partners engaged in Afghanistan's digital transformation
Co-Authors Mir Mohammad Naim Sadat Muhammad Ajmal Azizi Mustafa Tokhi Rakotoniriana Noelisoa Jean Michel Razafitahindraza Erica Feyzine Sulla