Article Per Year (5 Year)
p-Index From 2020 - 2025
0.23
P-Index
This Author published in this journals
All Journal Jurnal Ekonomi, Bisnis & Entrepreneurship (e-Journal) Majalah Bisnis & IPTEK
Imelda Megawati
Sekolah Tinggi Ilmu Ekonomi Pasundan
Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Library & Information Science Social Sciences

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
Pengaruh Faktor-Faktor Kualitas Pelayanan Terhadap Kepuasan Pelanggan Dan Implikasinya Terhadap Loyalitas Pelanggan Di Green Café & Resto Bandung Imelda Megawati
Jurnal Ekonomi, Bisnis & Entrepreneurship Vol. 11 No. 1 (2017): Jurnal Ekonomi, Bisnis & Entrepreneurship (e-Journal)
Publisher : Pusat Penelitian dan Pengabdian Pada Masyarakat (P3M) STIE Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55208/mknfgj94

Abstract

The purpose of this research is to determine and to overview the influence factors of service quality to customer satisfaction and its implications for customer loyalty. The object of research in this thesis is Green Café & Resto Bandung and the subject of this study is its customers which consists of 110 people. And the method of this research is hypothesis testing with path analysis. These results indicate that the variable tangible, empathy and customer satisfaction are at fairly high category, variable responsiveness, reliability and customer loyalty at the high category and variable assurance is at the low category. The influence factors of service quality on customer satisfaction are 79,7% and very high where the remaining 20,3% influenced by other factors. Total influence of tangible variables on customer satisfaction is 19%, empathy is 24.31%, responsiveness is 16,88%, reliability is 12,51% and assurance is 7,07%. The implications of service quality to loyalty is 86,1% and very high where the remaining 13,9 % influenced by other factors.
Pengaruh Lingkungan Kerja Dan Disiplin Kerja Terhadap Kinerja Karyawan PT. Infomedia Nusantara Bagian Call Center Tele Account Management (TAM) Telkom Bandung Dewi Puspita Sari; Imelda Megawati; Imam Heryanto
Majalah Bisnis & IPTEK Vol. 13 No. 1 (2020): Majalah Bisnis & IPTEK
Publisher : Pusat Penelitian dan Pengabdian Pada Masyarakat (P3M) STIE Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55208/1vnvdk20

Abstract

This research aims to find and analyze the impact of the work environment and work discipline on employee performance. This study uses descriptive analysis and verification analysis with 75 respondents. Besides, this study uses path analysis. The result shows that the work environment is adequate, the result of the work discipline is acceptable, and employee performance is decent. The direct and indirect effect of the work environment on performance is 0,458. The direct and indirect effect of work discipline on performance is 0,303. The entire effect is 0,761. Coefficient determination is 76,1%, and the rest is 24,0% from the other variables that affect employee performance, but they are not analyzed in this study.
Co-Authors Dewi Puspita Sari Imam Heryanto