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All Journal NUSANTARA : Jurnal Ilmu Pengetahuan Sosial AKADEMIK: Jurnal Mahasiswa Humanis Majalah Bisnis & IPTEK
A. Rohendi
ARS University
Religion Humanities Economics, Econometrics & Finance Education Social Sciences

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Performance Monitoring Model to Increase the Productivity of STMIK Mardira Indonesia Employees Sudiryo Sudiryo; A. Rohendi; Dasrun Hidayat
Majalah Bisnis & IPTEK Vol. 17 No. 1 (2024): Majalah Bisnis & IPTEK
Publisher : Pusat Penelitian dan Pengabdian Pada Masyarakat (P3M) STIE Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55208/fw9vxq24

Abstract

Performance monitoring is a crucial aspect in assessing the advancement of an organization. An effective way to monitor performance is by implementing performance assessments for staff. Employee performance is consistently hindered by the absence of work achievement targets or Employee Work Targets (SKP). This study aims to develop a performance monitoring framework that can be used at STMIK Mardira Indonesia. The research methodology is qualitative, utilizing a case study design and naturalistic observation. The recommended performance monitoring model for implementation at STMIK Mardira is a hybrid approach that combines Traditional Assessment, Management By Objective (MBO), and 360-degree Feedback models. This model is further enhanced by utilizing a digital-based information system called the Human Resource Information System (HRIS).
KARAKTERISTIK JASA RUMAH SAKIT DI INDONESIA: ANALISIS FAKTOR KUALITAS PELAYANAN DAN DAMPAKNYA TERHADAP KEPUASAN PASIEN Aniati Aniati; I Gede Arya Yoga Dharma Wiguna; Ahmad Diyansah; Muhammad Arif; Sandra Agna Setyo Budi; Destia Ananda; A. Rohendi
NUSANTARA : Jurnal Ilmu Pengetahuan Sosial Vol 13, No 3 (2026): NUSANTARA : JURNAL ILMU PENGETAHUAN SOSIAL
Publisher : Universitas Muhammadiyah Tapanuli Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31604/jips.v13i3.2026.834-837

Abstract

Abstrak  Rumah sakit merupakan organisasi jasa kesehatan yang memiliki karakteristik kompleks, berisiko tinggi, dan berorientasi pada keselamatan pasien. Kualitas pelayanan menjadi faktor utama yang menentukan kepuasan pasien dan keberlanjutan rumah sakit di Indonesia, khususnya dalam era kompetisi layanan dan tuntutan mutu berbasis akreditasi. Penelitian ini bertujuan untuk menganalisis karakteristik jasa rumah sakit di Indonesia serta mengkaji faktor-faktor kualitas pelayanan yang memengaruhi kepuasan pasien berdasarkan kajian literatur ilmiah. Metode yang digunakan adalah systematic literature review terhadap jurnal nasional terakreditasi SINTA dan jurnal internasional bereputasi periode 2020–2025. Hasil kajian menunjukkan bahwa karakteristik jasa rumah sakit, seperti intangibility, inseparability, heterogeneity, dan perishability, secara signifikan memengaruhi persepsi pasien terhadap kualitas layanan. Dimensi kualitas pelayanan yang paling dominan memengaruhi kepuasan pasien adalah reliability, responsiveness, assurance, dan empathy. Temuan ini menegaskan bahwa penerapan kualitas pelayanan yang konsisten dan berorientasi pasien menjadi kunci peningkatan kepuasan pasien di rumah sakit Indonesia. Penelitian ini memberikan kontribusi teoretis dan praktis bagi pengembangan manajemen mutu layanan rumah sakit.
Transformasi Karakteristik Jasa Rumah Sakit di Era Digitalisasi Pelayanan Kesehatan: Tinjauan Literatur dan Implikasi Manajerial Fazari Maulidina Cahyani; Finisia Noviyanti; Firman Wirasto Saptahadi; Hartanto Hartanto; A. Rohendi
AKADEMIK: Jurnal Mahasiswa Humanis Vol. 6 No. 2 (2026): AKADEMIK: Jurnal Mahasiswa Humanis
Publisher : Perhimpunan Sarjana Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37481/jmh.v6i2.1968

Abstract

The rapid expansion of digital health technologies has fundamentally reshaped hospital service delivery; however, limited conceptual studies have examined how digitalization transforms the core characteristics of services. This study aims to analyze how digital transformation alters the fundamental service dimensions of hospitals intangibility, heterogeneity, inseparability, and perishability and to identify their managerial implications. A systematic and thematic literature review was conducted using peer-reviewed articles indexed in Scopus, PubMed, ScienceDirect, and Google Scholar published between 2015 and 2024. From the initial search results, relevant studies were screened based on predefined inclusion and exclusion criteria, and the selected articles were synthesized thematically. The findings indicate that digital technologies such as electronic medical records, telemedicine, hospital information systems, and artificial intelligence enhance service transparency and traceability, reduce variability through process standardization, enable remote interaction beyond physical boundaries, and improve capacity management through real-time monitoring. These transformations require strategic alignment, digital competency development, and strengthened information governance to ensure service quality and data security. This study contributes conceptually by integrating service marketing theory with digital health transformation and provides practical insights for hospital managers in designing adaptive and patient-centered service strategies.
Co-Authors Ahmad Diyansah Aniati Aniati Dasrun Hidayat Destia Ananda Fazari Maulidina Cahyani Finisia Noviyanti Firman Wirasto Saptahadi Hartanto Hartanto I Gede Arya Yoga Dharma Wiguna Muhammad Arif Sandra Agna Setyo Budi Sudiryo Sudiryo