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All Journal Krisna: Kumpulan Riset Akuntansi RISK : Jurnal Riset Bisnis dan Ekonomi
Yunus Handoko
Institut Teknologi & Bisnis Asia Malang
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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ANALISA PENGARUH GAJI, LINGKUNGAN KERJA, PELATIHAN DAN PENGEMBANGAN TERHADAP KEPUASAN KARYAWAN PADA TONYS VILLAS & RESORT, SEMINYAK-BALI I Made Angga Adiguna; Yunus Handoko; Moh Maskan
KRISNA: Kumpulan Riset Akuntansi Vol. 15 No. 2 (2024): KRISNA: Kumpulan Riset Akuntansi
Publisher : Faculty of Economics and Business, Universitas Warmadewa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22225/kr.15.2.2024.299-308

Abstract

Abstract The progress and sustainability of the organization is largely determined by the Human Resources element. Because Human Resources is the core of an organization. The purpose of this study was to find out whether 1) Salary has a partial effect on Employee Satisfaction, 2) Work Environment has a partial effect on Employee Satisfaction, 3) Training and development has a partial effect on Employee Satisfaction and 4) Does Salary, Work Environment, Training and development have a simultaneous effect on employee satisfaction at Tonys Villas & Resort, Seminyak-Bali This study uses a quantitative descriptive approach to the employees of Tonys Villas & Resort, Seminyak-Bali. The research population was Tonys Villas & Resort Seminyak-Bali contract employees with a sample of 80 respondents using the census method or saturated sample. The inferential statistical analysis technique uses multiple linear regression analysis with the help of SPSS.25.0 software. The test instruments used were validity and reliability tests using a bivariate correlation approach, analysis of the correlation of indicators to constructs using conformational factor analysis and hypothesis testing. The results of the study show that salary, work environment and training and development have an effect simultaneously on employee job satisfaction, then it is partially found that salary and training and development have an effect on employee satisfaction but the work environment has no effect on employee job satisfaction at Tonys Villas & Resort, Seminyak – Bali. Keywords: Salary, Work Environment, Training and Development, Employee Satisfaction
Building Satisfaction Through Trust: How Brand Image and Service Quality Shape Student Experience in Smart Gate Technology Iva Mala; Yunus Handoko; Christea Frisdiantara
RISK : Jurnal Riset Bisnis dan Ekonomi Vol. 7 No. 1 (2026): Mei 2026
Publisher : Universitas Kadiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30737/risk.v7i1.7458

Abstract

This study examines the influence of Brand Image and Service Quality on Satisfaction Mediated by Trust (Student Smart Gate User Study). A quantitative method with the Structural Equation Modeling (SEM) approach using SmartPLS was applied to test the proposed hypothesis. The sample in this study consisted of 388 students obtained through purposive sampling. The results showed that brand image had a significant effect on satisfaction, while Servqual had no significant effect on satisfaction. Brand image was found to have an effect on trust, and the direct effect of Servqual on trust was significant. Trust was found to have a direct effect on satisfaction. In addition, trust was a full mediator in the relationship between brand image and satisfaction, and a partial mediator in the relationship between Servqual and satisfaction. The practical implications of this study are for Malang State University in managing Smart Gate including strengthening brand image through consistent communication to increase satisfaction and trust. Improving service quality is focused on system reliability and data security to build trust as a key determinant, thereby supporting operational efficiency and optimal student experience.
Co-Authors Christea Frisdiantara I Made Angga Adiguna Iva Mala Moh Maskan