Laura Lahindah
Sekolah Tinggi Ilmu Ekonomi Harapan Bangsa, Bandung, Indonesia

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The Influence of Pricing, Cancellation Policy, Location and Facilities on The Performance of 3-Star Hotels in Indonesia Wahyu Fadli Satrya; Laura Lahindah
Eduvest - Journal of Universal Studies Vol. 5 No. 1 (2025): Journal Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v5i1.50229

Abstract

This study aims to show the factors that influence the performance of 3-star hotels in Indonesia. This study uses a quantitative approach to analyze the influence of pricing, cancellation policies, location, and facilities on hotel performance. Data are generated from booking.com, which is the largest online travel application in the world. In addition, interviews with informants were also conducted to enrich the discussion of this study. Statistical analysis was carried out using Structural Equation Modeling (SEM) using SmartPLS. The results of the statistical analysis show that price and facilities have a significant influence on the performance of 3-star hotels in Indonesia, with t-values of 6,387 and 5,679 (p-value <0.05). On the other hand, cancellation policies and location do not show a significant influence on hotel performance with t values of 1,655 and 1,348 (p-value> 0.05).
Factors Affecting the Level of Satisfaction of Doctors Using the YesDok Telemedicine Information System Marshell Timotius Handoko; Laura Lahindah
International Journal of Science and Society Vol 6 No 1 (2024): International Journal of Science and Society (IJSOC)
Publisher : GoAcademica Research & Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54783/ijsoc.v6i1.1025

Abstract

Healthcare is one of the most important things in today's society, especially with technology. Indonesia has the fewest doctors in Southeast Asia, at 0.4 doctors per thousand population. This innovation in medical services can help patients and medical personnel to be more efficient and effective. Telemedicine as the practice of using technology to deliver health services remotely. In virtual situations, trust becomes very important in online services. Doctors are the main important part of YesDok telemedicine services and the importance of doctor satisfaction as users of telemedicine information systems is the main target. Quantitative research was conducted on a sample of all YesDok in-house doctors, the data was analyzed with SPSS 25. The results showed a significant effect on the level of satisfaction of doctors using the telemedicine system on the information quality factor and the level of reliability. Showing the main important factors needed by doctors as users of the telemedicine system.