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Arsyad , Muhammad Rafi Haidar
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Computer Science & IT

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Sentiment Analysis on BNI Mobile Application Review Using K- Nearest Neighbors Algorithm Nurmakhlufi, Alfin; Arsyad , Muhammad Rafi Haidar; Mulyani , Wahyu Sri; Nugroho, Kristiawan
Sinkron : jurnal dan penelitian teknik informatika Vol. 8 No. 4 (2024): Article Research Volume 8 Issue 4, October 2024
Publisher : Politeknik Ganesha Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33395/sinkron.v8i4.14136

Abstract

Advances in Science and Technology continue to evolve in response to the demands of modern times, particularly in various fields such as banking. The development of information technology has transformed the way transactions are conducted from traditional to digital, accessible flexibly through Mobile Banking. BNI has created the BNI Mobile Banking application to facilitate customers in their transactions. The objective of this study is to investigate how the use of BNI Mobile can influence the ease of customers in conducting transactions. The data collection method used in this study is the K-Nearest Neighbors method, focusing on user experience with the BNI Mobile Banking application
Co-Authors Dian Kristiawan Nugroho Mulyani , Wahyu Sri Nurmakhlufi, Alfin