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All Journal Journal of Electrical Power Control and Automation (JEPCA)
Arti, Zahwa Berliana
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Electrical & Electronics Engineering

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Analisa Aliran Daya pada Penyulang Sei Keruh di PT. PLN (PERSERO) UIWS2JB UP3 Jambi ULP Kuala Tungkal Menggunakan Software ETAP 12.6 Arti, Zahwa Berliana; Suprapto, Eko; Thamrin, NJ.
Journal of Electrical Power Control and Automation (JEPCA) Vol 7, No 2 (2024): Desember
Publisher : Universitas Batanghari Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/jepca.v7i2.127

Abstract

In electric power systems, power flow studies are conducted to gather data on power flow. Including active and reactive power, voltage on each bus, voltage magnitude and phase angle, active and reactive power flowing through each channel, and the state of every piece of equipment to ascertain whether it satisfies the necessary standards for distributing the necessary electrical power. In this research, ETAP software is used to simplify and speed up the power flow calculation process. According to the analysis's findings, the higher the transformer load percentage, the smaller the voltage. The smallest voltage at point JE383 – JE507 which is located at the end of the line is 19,719 kV with an assumed load of 95%. The greater the transformer load percentage, the greater the current. The largest current is located at the base, namely at the PLTMG – JEX109 point of 49.2 A with an assumed load of 95%.
Penanganan Keluhan Pelanggan dengan Sistem Aplikasi Pengaduan dan Keluhan Terpadu (APKT) pada PLN (Persero) ULP Telanaipura Jambi Dewi, Rozlinda; Arti, Zahwa Berliana; Wahyuni, Kanthi; Suprapto, Eko
Journal of Electrical Power Control and Automation (JEPCA) Vol 8, No 1 (2025): Juni
Publisher : Universitas Batanghari Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/jepca.v8i1.155

Abstract

PT PLN (Persero) ULP Telanaipura showed significant improvement in overcoming customer complaints. Customers can now report their complaints practically through the PLN Mobile application or direct visits to the nearest ULP office. This efficiency is driven by the Integrated Complaints and Complaints Application (APKT), a web-based internal system at PLN. APKT is designed to process all types of complaints and grievances received from call centers 123, ensuring prompt response and resolution as per the set time standards. Prior to the implementation of APKT, complaint management was still conventional, not integrated, and without real-time monitoring. The presence of APKT has eased the workload of PLN employees throughout Jambi City rayon, allowing for faster and easier resolution of customer complaints. This study focuses on the effectiveness of the APKT system in customer complaint management at PT PLN (Persero) ULP Telanaipura. If customers have complaints, they can contact the PLN 123 call center. The customer service operator will provide guidance and gather the necessary technical information. The most dominant interference that customers often complain about is interference with the code 99110 (approximately 3.93%), which is often associated with "clear tamper" and "voltage drop" issues. In contrast, the 99115 code disruption, i.e. complaints of misinformation with unidentified causes, is very rare, accounting for only about 0.16%.
Co-Authors Dewi, Rozlinda Eko Suprapto, Eko Nj. Thamrin, Nj. Wahyuni, Kanthi