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All Journal Indonesian Journal of Science, Technology, and Humanities International Journal of Information System and Innovative Technology Proceedings of The International Conference on Computer Science, Engineering, Social Sciences, and Multidisciplinary Studies
Silaban, Indra Marto
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Religion Computer Science & IT Decision Sciences, Operations Research & Management Education Electrical & Electronics Engineering Engineering Mathematics Social Sciences

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The Optimization of Instagram and TikTok Social Media to Help MSMEs Reach Generation Z Customers Silaban, Indra Marto; Sarif, Muhammad Irfan; Rambe, Rezkinah; Sitepu, Andri Ismail
Proceedings of The International Conference on Computer Science, Engineering, Social Science, and Multi-Disciplinary Studies Vol. 1 (2025)
Publisher : CV Raskha Media Group

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.64803/cessmuds.v1.108

Abstract

Generation Z represents a strategic market segment for Micro, Small, and Medium Enterprises (MSMEs) due to their high digital engagement and purchasing potential. Instagram and TikTok have emerged as dominant social media platforms among Generation Z, emphasizing visual storytelling, short-form video, and interactive content. This study aims to analyze the optimization of Instagram and TikTok as digital marketing tools to help MSMEs effectively reach Generation Z customers. A qualitative descriptive approach was employed through systematic literature review and observational analysis of MSME social media practices. The findings indicate that content creativity, algorithm-oriented features utilization, posting consistency, and audience interaction significantly influence engagement rates and brand awareness among Generation Z users. Furthermore, authentic storytelling and trend-based content enhance purchase intention and customer trust. This research contributes by providing a structured digital marketing framework tailored for MSMEs targeting Generation Z through social media platforms. The results are expected to support MSME digital transformation and sustainable competitiveness in the digital economy
Co-Authors Rahmadani Rahmadani Rahmadani Rambe, Rezkinah Safriadi Safriadi, Safriadi Sarif, Muhammad Irfan Sitepu, Andri Ismail