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All Journal Kultura: Jurnal Ilmu Sosial dan Humaniora Asian Journal of Science, Technology, Engineering, and Art
Pulungan, Abdullah
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Arts Humanities Computer Science & IT Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

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PELAKSANAAN TOTAL QUALITY MANAGEMENT PERPUSTAKAAN UNIVERTAS MEDAN AREA (UMA) Pulungan, Abdullah; Sumanti, Solihah Titin; Jamil, Khairul
Kultura: Jurnal Ilmu Hukum, Sosial, dan Humaniora Vol. 2 No. 10 (2024): Kultura: Jurnal Ilmu Hukum, Sosial, dan Humaniora
Publisher : Kultura: Jurnal Ilmu Hukum, Sosial, dan Humaniora

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Abstract

Skripsi ini membahas tentang Pelaksanaan Total Quality Management di Perpustakaan Universitas Medan Area. Tujuan dari penelitian ini yaitu Untuk Mengetahui Bagaimana Total Quality Management pada Perencanaan (Planning), Pengorganisasian (Organizing), penerapan Pelaksanaan (Actualing), Pengawasan (Controling) di Perpustakaan Universitas Medan Area. Adapun Rumusan Masalah dari penelitian ini yaitu Bagaimana Total Quality Management pada Perencanaan (Planning), Pengorganisasian (Organizing), penerapan Pelaksanaan (Actualing), Pengawasan (Controling) di Perpustkaan Universitas Medan Area? Jenis penelitian ini menggunakan metode kualitatif dengan pendekatan deskriptif. Teori yang digunakan di dalam penelitian ini adalah teori komunikasi interpersonal pustakawan. Teknik pengumpulan data dilakukan melalui wawancara dan dokumentasi. Hasil penelitian menunjukkan bahwa: Pelaksanaan Total Quality Management di Perpustakaan Universitas Medan Area yang peneliti lakukan di Universitas Medan Area (UMA) pustakawan atau pegawai pustaka memiliki pengetahuan yangcukup dalam menjawab pertanyaan mengenai jasa yang ada di perpustakaan. Maka dari itu pegawai perpustakaan sering mengikuti pelatihan perpustakaan agar lebih memiliki wawasan yang luas tentang perpustakaan. Maka peserta didik bisa menghandalkan pegawai perpustakaan jika terjadi sesuatu yang tidak di inginkan dan bisa mencarikan solusi dari masalah tersebut, jadi peserta didik tidak kesulitan untuk mendapatkan informasi yang dibutuhkan.
Pelaksanaan Total Quality Management Perpustakaan Universitas Medan Area (UMA) Pulungan, Abdullah; Sumanti, Solihah Titin; Jamil, Khairul
Asian Journal of Science, Technology, Engineering, and Art Vol 1 No 1 (2023): Asian Journal of Science, Technology, Engineering, and Art
Publisher : Darul Yasin Al Sys

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58578/ajstea.v1i1.1830

Abstract

The aim of this research is to find out how Total Quality Management works in planning, organizing, actualizing, and controlling in the Medan Area University Library. The Problem Formulation of this research is How is Total Quality Management in Planning, Organizing, Actualing and Controlling in Medan Area University Libraries? This type of research uses qualitative methods with a descriptive approach. The theory used in this research is the librarian interpersonal communication theory. Data collection techniques are carried out through interviews and documentation. The results of the research show that: The implementation of Total Quality Management in the Medan Area University Library carried out by researchers at the Medan Area University (UMA) means that librarians or library employees have sufficient knowledge to answer questions about the services available in the library. Therefore, library employees often participate in library training so that they have a broader insight into libraries. So students can rely on library staff if something unexpected happens and can find solutions to the problem, so students have no difficulty getting the information they need.
Co-Authors Khairul Jamil Solihah Titin Sumanti, Solihah Titin