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Factors influencing customer satisfaction and loyalty in Sharia-compliant hotels in Yogyakarta, Indonesia Suhud, Diar Melati; Andriansyah, Yuli; Putra, Bintang Paula
Journal of Islamic Economics Lariba Vol. 9 No. 2 (2023)
Publisher : Universitas Islam Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20885/jielariba.vol9.iss2.art12

Abstract

IntroductionSharia-compliant hospitality is gaining prominence globally, particularly in Indonesia, where Islamic values increasingly influence consumer preferences. Despite the growing demand for Sharia-compliant hotels, research on the factors driving customer satisfaction and loyalty in this niche remains limited.ObjectivesThis study investigates the relationships between key factors—self-satisfaction, aesthetics, price, prestige, transactional value, hedonic value, and quality—and customer satisfaction and loyalty in Sharia-compliant hotels in Yogyakarta. It aims to identify which factors most significantly impact these constructs and how satisfaction translates into loyalty.MethodThe study employed a quantitative approach, collecting data from 113 customers of three Sharia-compliant hotels in Yogyakarta using a structured questionnaire. Structural Equation Modeling (SEM) was used to analyze the relationships among variables and test hypotheses.ResultsThe findings revealed that self-satisfaction, price, transactional value, hedonic value, and quality significantly enhance customer satisfaction, while satisfaction strongly predicts loyalty. Aesthetics and prestige, however, did not exhibit significant effects. These results suggest that customers prioritize adherence to Islamic principles, fair pricing, and service quality over visual appeal or social status.ImplicationsThe study underscores the importance of integrating Sharia principles with high-quality services and transparent transactions to meet customer expectations and foster loyalty. It provides actionable insights for practitioners seeking to differentiate their offerings in the competitive Islamic hospitality sector.Originality/NoveltyThis study contributes to the body of knowledge on Islamic hospitality by integrating service quality frameworks with Sharia principles, offering a nuanced understanding of customer satisfaction and loyalty in this context.
Factors Influencing Image and Loyalty of Halal Tourism Destinations in Yogyakarta, Indonesia Soewito , Deffrin Glennino; Andriansyah, Yuli; Putra, Bintang Paula
Unisia Vol. 41 No. 2 (2023)
Publisher : Universitas Islam Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20885/unisia.vol41.iss2.art6

Abstract

Indonesia's rich cultural and geographical diversity positions it as a global tourist destination, with Yogyakarta standing out for its cultural heritage. This study investigates the factors influencing the image and loyalty of halal tourism destinations in Yogyakarta, addressing the growing demand for halal-compliant tourism in a predominantly Muslim country. The research aims to analyze the impact of various factors, including halal food, social environments, facilities, services, staff behavior, attire, perceived value, satisfaction, and trust, on shaping the image and loyalty of halal tourism destinations. A quantitative approach was employed, utilizing surveys to collect data from 160 respondents visiting selected hotels and attractions in Yogyakarta. Data analysis included multiple regression testing and classic assumption tests to ensure robustness and reliability. The findings reveal that all examined variables significantly influence the image and loyalty of halal tourism destinations. Key contributors include halal food, social environments, and staff behavior. Tourists rated satisfaction, perceived value, and trust highly, though areas like halal-specific information and services require enhancement. The model demonstrates strong predictive power, with 90% of loyalty and image variations explained by the analyzed factors. This study emphasizes the importance of addressing faith-based needs to sustain and enhance Yogyakarta’s halal tourism appeal. Recommendations include developing halal-compliant infrastructure, improving information services, and implementing targeted marketing strategies to attract and retain Muslim tourists. These insights provide actionable strategies for stakeholders in the tourism sector, contributing to the broader literature on halal tourism.