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All Journal Jurnal Ilmiah Akomodasi Agung Tourism, Hospitality and Culture Insights Journal
Robert Deffie
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Agriculture, Biological Sciences & Forestry Computer Science & IT Economics, Econometrics & Finance Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

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AVAILABILITY OF ROOM FACILITIES ON GUEST SATISFACTION STAYING AT KHAS PARAPAT HOTEL Robert Deffie
Jurnal Ilmiah Akomodasi Agung Vol 10 No 1 (2023): Jurnal Ilmiah Akomodasi Agung
Publisher : Akademi Pariwisata Darma Agung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51827/jiaa.v10i1.106

Abstract

Hotels that are part of the tourism industry that are directly involved with tourists or guests staying overnight who need to improve themselves in providing hotel facilities, including food and drinks, and other services. One of the hotel facilities is room facilities that are intended for tourists or guests who are staying overnight. Tourists or guests who stay overnight will get satisfaction if they get the available guest room facilities that are complete and according to their wishes, on the other hand tourists or guests who stay overnight will get dissatisfaction or disappointment if they get the available guest room facilities that are incomplete and not suitable.Tourists or guests who stay overnight will get satisfaction if the available guest room facilities are complete and according to their wishes, whereas tourists or guests who stay overnight will get dissatisfaction or disappointment if the available guest room facilities are incomplete and not suitable. This study aims to find out how the Availability of Room Facilities Against Guest Satisfaction Staying at the Hotel Khas Parapat is based on bedroom facilities, bathroom facilities, guest supplies in the bedroom, and guest supplies in the bathroom. This type of research is based on descriptive qualitative research with a sample of 68 overnight guests. This study resulted that the availability of room facilities on guest satisfaction from the stay of 35 people (52%) stated that it was quite suitable for Hotel Khas Parapat
Expectations And Perceptions Of Guests Staying On Hotel Linen Cleanliness At Star Hotels In Berastagi Karo Regency Robert Deffie
Tourism, Hospitality And Culture Insights Journal Vol 1 No 1 (2021): THCIJ (Tourism, Hospitality and Culture Insights Journal)
Publisher : Politeknik Pariwisata Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36983/thcij.v1i1.281

Abstract

It is undeniable and inevitable that the provision of decent, clean, and comfortable hotel rooms becomes the expectations and perceptions of guests according to their wishes, the most important thing is also how the hotel can provide good and quality linen, clean, and free from dirt that attached. The approach and type of research based on a qualitative approach with the type of descriptive research. Sampling by purposive sampling with a sample of 38 hotel guest respondents at three four-star hotels, namely the Sibayak International Hotel, Rudang Hotel, and Green Garden Hotel. The approach and type of research based on a qualitative approach with the type of descriptive research. Sampling by purposive sampling with a sample of 38 hotel guest respondents at three four-star hotels, namely the Sibayak International Hotel, Rudang Hotel, and Green Garden Hotel. The results showed that the expectations of guests staying who were expecting factors in the average result of the research respondents were 21 people (55%), which indicated that clean, high quality, fresh hotel linens were visible. New (new), (crisp, and smooth (smooth) in Berastagi, Karo Regency are not suitable and do not meet the expectations of hotel guests while staying. The perception of guests staying overnight which includes perceptual aspects, namely the cognitive aspect with an average of 26 people or 68% quite good, the affective aspect on average 19 people (50%) getting a bad impression, and the conative aspect on average 18 people (47 %) is still not good. The cleanliness of hotel linens is averagely 19 people (50%) based on the expectations and perceptions of hotel guests who stay less than fulfilling in reality.
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