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All Journal Jurnal Ilmiah Akomodasi Agung Journal of Golden Generation Economic
Ivan Benedict Tambunan
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Agriculture, Biological Sciences & Forestry Computer Science & IT Economics, Econometrics & Finance Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

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TINJAUAN TENTANG TUGAS DAN TANGGUNG JAWAB ROOM SERVICE WAITER DI HOTEL JW MARRIOTT MEDAN Ivan Benedict Tambunan
Jurnal Ilmiah Akomodasi Agung Vol 10 No 2 (2023): Jurnal Ilmiah Akomodasi Agung
Publisher : Akademi Pariwisata Darma Agung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51827/jiaa.v10i2.136

Abstract

The purpose of the author's research is to learn about the performance of the duties and responsibilities of the room service waiter, to know the obstacles encountered by the Room Service Waiter, the role of the Supervisor in overcoming obstacles occurring in the implementation of room service Waiter at the JW Marriott Hotel Medan.The method of research used by the author is descriptive, that is, by observing the object of research in person. As for the population data and samples in the study of nine people consisting of three order takers who captured the job as a cashier, three room service waiters, one captain, one supervisor and one food and beverage manager.The author may conclude that in carrying out his duties the room service waiter was less responsible, in the case of delayed delivery of food, he found the obstacles that occurred when night shift and room service waiters were less aware of the menus sold and less fluent in English language, as well as supervised supervisors and managers were less in providing briefing and oversight of the room services waiter before operational work began.
PERAN KOMPENSASI DAN DORONGAN KERJA DALAM MENINGKATKAN KINERJA PEGAWAI DINAS PERPUSTAKAAN DAN KEARSIPAN KABUPATEN DELI SERDANG Ivan Benedict Tambunan; Mawar
Journal of Golden Generation Economic Vol. 1 No. 1 (2025): AGUSTUS 2025 : Journal of Golden Generation Economic
Publisher : PT. Lembaga Penerbit Penelitian Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.65244/jggeconomic.v1i1.32

Abstract

Agar potensi pegawai dalam suatu organisasi dapat dimanfaatkan secara optimal, diperlukan strategi pengelolaan yang tepat. Hal ini mencakup upaya untuk mengarahkan pegawai dalam mewujudkan visi dan misi organisasi, serta menciptakan motivasi kerja guna meningkatkan kinerja dan loyalitas terhadap hasil kerja. Penelitian ini bertujuan untuk mengetahui pengaruh kompensasi dan motivasi kerja terhadap kinerja karyawan. Penelitian ini menggunakan pendekatan kuantitatif dengan jumlah sampel sebanyak 35 orang karyawan. Hasil analisis menunjukkan bahwa baik kompensasi berupa gaji maupun motivasi kerja memiliki pengaruh signifikan parsial terhadap kinerja, sebagaimana ditunjukkan oleh nilai t hitung yang lebih besar dari t tabel. Selain itu, secara simultan kompensasi dan motivasi kerja juga berpengaruh signifikan terhadap kinerja, berdasarkan hasil uji F yang menunjukkan nilai F hitung melebihi F tabel. Nilai adjusted R-squared sebesar 87,9% mengindikasikan bahwa kompensasi dan motivasi kerja secara bersama-sama menjelaskan sebagian besar variasi dalam kinerja karyawan. Berdasarkan hasil tersebut, disarankan agar pimpinan organisasi memperhatikan pengembangan kebijakan terkait sistem kompensasi dan strategi peningkatan motivasi kerja. Langkah ini diharapkan mampu mendorong loyalitas dan kapasitas kerja pegawai secara lebih optimal, yang pada akhirnya berdampak positif terhadap kinerja secara keseluruhan.
THE RELATIONSHIP BETWEEN THE PROMOTION MIX AND THE COMPANY'S BRAND IDENTITY WITH CUSTOMER SATISFACTION AT PT. INO WANGSA BINJAI Budi; Ivan Benedict Tambunan
Journal of Golden Generation Economic Vol. 1 No. 1 (2025): AGUSTUS 2025 : Journal of Golden Generation Economic
Publisher : PT. Lembaga Penerbit Penelitian Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.65244/jggeconomic.v1i1.35

Abstract

This study aims to deepen the understanding of the contribution of promotion and branding to increasing customer satisfaction at PT. Ino Wangsa Binjai. The study used primary data with a population of 300 buyers, and 75 respondents were selected as samples through calculations using the Slovin formula. The analysis techniques applied were quantitative, including validity tests, reliability, classical assumptions, simple linear regression, and hypothesis testing through t-tests and coefficients of determination (R²). Based on the analysis results, the promotional mix variable (E_Prmsi) obtained a t-count value of -1.824 with a significance level of 0.072 (> 0.05), while the t-table was 1.99346. Because the t-count is smaller than the t-table, it can be concluded that the promotional mix does not have a significant effect on customer satisfaction. In addition, a negative t-value indicates that the direction of the relationship between the promotional mix and customer satisfaction is not in line. Conversely, the partial test shows that the company's brand variable has a significant effect on customer satisfaction with a significance value of 0.00 (< 0.05). Therefore, the first hypothesis (H1) is declared accepted. From the results of the determination coefficient test, the R Square value is 0.495, which indicates that 49.5% of changes in customer satisfaction can be explained by the company's promotional mix and brand factors, while the remaining 50.5% is influenced by other variables not examined in this study. As a recommendation, the management of PT. Ino Wangsa Binjai, especially the branch manager, is advised to implement a more cost-effective, efficient, and targeted promotional strategy, as well as utilizing social media such as Facebook, Instagram, Twitter, and print media such as newspapers to convey promotional information more effectively.
Co-Authors Budi Mawar