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All Journal Jurnal Ilmiah Sistem Informasi dan Ilmu Komputer Jurnal Ilmiah Teknik Informatika dan Komunikasi Bridge: Jurnal Publikasi Sistem Informasi dan Telekomunikasi Modem : Jurnal Informatika dan Sains Teknologi
Sandri Sagitarius Sarumaha
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Computer Science & IT Electrical & Electronics Engineering Industrial & Manufacturing Engineering

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Analisis Sistem Kinerja SIAKAD untuk Pembayaran SPP Mahasiswa pada STMIK Widuri dengan Metode PIECES Veronika Natalia; Nur Nawaningtyas Pusparini; Sandri Sagitarius Sarumaha
Modem : Jurnal Informatika dan Sains Teknologi. Vol. 2 No. 4 (2024): Oktober : Modem : Jurnal Informatika dan Sains Teknologi
Publisher : Asosiasi Riset Teknik Elektro dan Informatika Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/modem.v2i4.266

Abstract

This research analyzes the performance of the Academic Information System (SIAKAD) in supporting student tuition payments at STMIK Widuri using the PIECES method (Performance, Information, Economy, Control, Efficiency, Service). SIAKAD aims to streamline academic administration and enable online payments. However, issues such as system access delays, especially near payment deadlines, still occur, negatively impacting students' academic services and resulting in administrative penalties. The study employed data collection techniques through observation, interviews, questionnaires, and literature review. The PIECES framework was applied to evaluate six key indicators: performance, information, economy, control, efficiency, and service. The findings reveal that all indicators achieved an average score above 3.80, indicating a "good" system performance. Nonetheless, further improvements are necessary, particularly in terms of access speed and data security, to minimize user difficulties. The study concludes that optimizing the SIAKAD system is crucial for achieving effective and efficient payment processes. Recommendations include enhancing service quality, improving information accuracy, and strengthening data security. This optimization is expected to increase user satisfaction and support the institution's financial management stability.
Evaluasi Efektivitas Sistem Administrasi Layanan Coating di Clean N Tidy dengan Metode Pieces Wildatur Rohmah; Agus Budiyantara; Sandri Sagitarius Sarumaha
Jurnal ilmiah Sistem Informasi dan Ilmu Komputer Vol. 5 No. 2 (2025): Juli : Jurnal ilmiah Sistem Informasi dan Ilmu Komputer
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/juisik.v5i2.1343

Abstract

Digital transformation has become a crucial need for businesses, including the automotive Service sector. However, Clean N Tidya vehicle coating Service enterprisestill relies on a manual administrative system, which causes various issues in Service effectiveness. This study aims to evaluate the administrative system used in Clean N Tidy’s coating Services using the PIECES framework, which includes six aspects: Performance, Information, Economics, Control, Efficiency, and Service. A qualitative descriptive approach was applied, with data collected through direct observation, semi-structured interviews, and questionnaires distributed to staff and customers. The analysis revealed that the current manual system is rated very poor across all PIECES indicators. Low Performance was evident in delayed data recording, inaccurate Information, and inefficient time and cost management. The manual system also lacks sufficient Control mechanisms, leading to administrative errors and limitations in Performance monitoring. These weaknesses negatively impact Service quality and hinder managerial decision-making. Based on these findings, the study recommends developing an integrated digital administration system to support more accurate, real-time, and efficient data management. Such a system is expected to enhance Service quality and improve the business's competitiveness.
Analisis Tingkat Kepuasan Pengguna terhadap Sistem Absensi Manual di PT. Gracia Jaya Makmur Menggunakan Metode End User Computing Satisfaction Fresh Krist Wit Nesty Sarumaha; Agus Budiyantara; Sandri Sagitarius Sarumaha
Jurnal Ilmiah Teknik Informatika dan Komunikasi Vol. 5 No. 1 (2025): Maret-Juni : Jurnal Ilmiah Teknik Informatika dan Komunikasi
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/juitik.v5i1.1291

Abstract

The advancement of inFormation technology has encouraged many companies to switch to digital attendance systems to improve efficiency and Accuracy in employee attendance recording. However, PT. Gracia Jaya Makmur still uses a manual attendance system that relies on physical records through books or forms. This system is prone to recording errors, time-consuming recap processes, and lacks real-time attendance monitoring. This study aims to analyze user satisfaction with the manual attendance system at PT. Gracia Jaya Makmur using the End User Computing Satisfaction (EUCS) method, which consists of five main dimensions: Content, Accuracy, Format, Timeliness, and Ease of Use. This research employs a descriptive quantitative approach through surveys involving 24 employees as respondents. The results show that the average satisfaction scores across all EUCS dimensions range from 1.83 to 2.02, which fall into the “Poor” category. These findings indicate that the current manual attendance system fails to meet user expectations and requires evaluation and development toward a more effective and efficient technology-based system. This study provides practical contributions for the management of PT. Gracia Jaya Makmur to consider transitioning to a digital attendance system to enhance user satisfaction as well as work effectiveness and productivity.
Analisa Sistem Penyimpanan Dokumen Di UNIT Sekretariat RS Grha Kedoya Dengan Metode UAT Jakarta Barat Arie Anini Mardiah; Sandri Sagitarius Sarumaha
Bridge : Jurnal Publikasi Sistem Informasi dan Telekomunikasi Vol. 2 No. 3 (2024): Bridge: Jurnal Publikasi Sistem Informasi dan Telekomunikasi
Publisher : Asosiasi Riset Teknik Elektro dan Informatika Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/bridge.v2i3.109

Abstract

Grha Kedoya Hospital in West Jakarta faces significant challenges in document management, including medical records, financial reports, and administrative documents. This study aims to analyze the document storage system in the Secretariat Unit of Grha Kedoya Hospital using the User Acceptance Testing (UAT) method. The results show that the security, functional, and non-functional aspects of the document storage system are rated very well by respondents, with average scores of 80.4%, 81.4%, and 76.4% respectively. Despite challenges in transitioning to a digital system such as staff adaptation and infrastructure investment, the majority of respondents support this change to enhance efficiency and security. The UAT method proves effective in identifying the system's strengths and weaknesses, providing constructive feedback for improvement.
Co-Authors Arie Anini Mardiah Budiyantara, Agus Fresh Krist Wit Nesty Sarumaha Nur Nawaningtyas Pusparini Veronika Natalia Wildatur Rohmah