Article Per Year (5 Year)
p-Index From 2020 - 2025
0.23
P-Index
This Author published in this journals
All Journal Instal : Jurnal Komputer
Kus Era, Nadia Eka
Unknown Affiliation
Computer Science & IT Decision Sciences, Operations Research & Management

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
UI/UX Design Optimization to Increase Customer Satisfaction in Online Booking Applications Dzaky Kencana, Rifqi; Kus Era, Nadia Eka; Hendry
Bahasa Indonesia Vol 16 No 02 (2024): Instal : Jurnal Komputer
Publisher : Cattleya Darmaya Fortuna

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54209/jurnalinstall.v16i03.309

Abstract

The development of information technology is increasingly rapid, facilitating the exchange of information and business activities through websites. PT Labani is one of the commercial businesses that focuses on providing software development. PT. Labani's website has several shortcomings, especially in terms of poorly structured navigation and unattractive visual design, which has an impact on a less than optimal user experience when ordering PT. Labani online. Based on the questionnaire analysis, users highly value accurate information and attractive visual design when booking a hotel online. These findings support the development of an interface design designed to provide a more structured and informative user experience. This research aims to redesign and improve the UI/UX quality of PT Labani's website by using the User-Centered Design (UCD) method. The research process includes direct observation, understanding the context of use, determining user needs, solution design, and evaluation through ordering scenarios and information presentation. Measurements were made using the System Usability Scale (SUS), which showed initial values of 18 and 39, which then increased to 90 and 81 after design improvements. This research successfully produced a solution in the form of a more structured and informative interface redesign, which contributed to increased user satisfaction.
Co-Authors AA Sudharmawan, AA Dzaky Kencana, Rifqi