Article Per Year (5 Year)
p-Index From 2020 - 2025
0.23
P-Index
This Author published in this journals
All Journal PROCEEDING IC-ITECHS 2014
Sunarto, Billy Tian
Unknown Affiliation
Computer Science & IT Education

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Optimizing AI-Driven Reservation Systems for Travel Agencies Using Human-Centered Design Principles to Improve Efficiency and Accuracy Islamiyah, Mufidatul; Sunarto, Billy Tian
IC-ITECHS Vol 5 No 1 (2024): IC-ITECHS
Publisher : LPPM STIKI Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32664/ic-itechs.v5i1.1629

Abstract

Traditional land-based travel agencies offering services like taxis, cars, minibusses, and buses face inefficiencies due to manual reservation processes. These methods often lead to errors and delays, resulting in customer dissatisfaction. This paper presents the development of a web-based reservation system designed using Human-Centered Design (HCD) methodology to reduce errors, accelerate processes, and enhance customer experience. AI is integrated to automate order validation and confirmations, while ensuring staff maintain control over the final steps. Surveys and interviews with stakeholders, including business owners and customers, will be conducted to refine the system based on real-world insights.
Co-Authors Mufidatul Islamiyah, Mufidatul