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All Journal Jurnal Surya Masyarakat Jurnal Surya Masyarakat Jurnal Pengabdian Ilmu Kesehatan
Sely Aprianda Syah Putri
Universitas Kusuma Husada Surakarta
Religion Humanities Engineering Environmental Science Public Health Other

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Sosialisasi Pengembangan SDM dalam Peningkatan Mutu Pelayanan di Rumah Sakit Sely Aprianda Syah Putri; Wahyu Rizky; Mirah Rejeki
Jurnal Pengabdian Ilmu Kesehatan Vol. 4 No. 2 (2024): Juli : Jurnal Pengabdian Ilmu Kesehatan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jpikes.v4i2.4078

Abstract

Two important things that are now increasingly emphasized are related to the implementation of effective and efficient health services, which is a must. In improving health services that focus on patient satisfaction during treatment, highly capable, dexterous, and skilled health workers who can coordinate with each other are needed. Humans are one of the important resources in hospitals that are able to apply the functions of planning, organizing, directing and controlling various HR management tasks. Especially in the current era which demands excellence in the quality of human resources characterized by a synergy between the mastery of science and the ability to utilize information technology. The main target of this community service activity is Undergraduate Hospital Administration Study Program Students, Faculty of Health Sciences, Kusuma Husada University Surakarta as human resources who will work in hospitals and the output target is publication in a national journal of community service.
Upaya Peningkatan Kualitas Pelayanan Publik di Kelurahan Wonorejo Kecamatan Gondangrejo Kabupaten Karanganyar Joko Kismanto; Agustina Pujilestari; Sely Aprianda Syah Putri; Sufina Pintu; Muhammad Husin Nur Muzakki
Jurnal Surya Masyarakat Vol 8, No 2 (2026): Mei 2026
Publisher : Universitas Muhammadiyah Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26714/jsm.8.2.2026.301-308

Abstract

At the village level, the quality of public services is often the most immediate indicator for the community to assess whether the government serves citizens’ needs or merely functions as an administrative institution. When services are delivered slowly, unclearly, and without responsiveness, people will immediately perceive weaknesses in government governance. On the other hand, when village officials provide well-organized, easy-to-understand, and responsive services, public services can function not only as a means of resolving administrative matters but also as a medium for strengthening public trust in the village government. Based on this perspective, this community service activity was conducted to enhance the understanding of Wonorejo Village officials regarding Minimum Service Standards for Villages and their relevance to daily public service practices. The activity began with field observations and was followed by face-to-face counseling sessions for village government officials. The results demonstrated an improvement in participants’ understanding after the counseling activities were conducted. These findings indicate that strengthening village officials’ knowledge regarding village service standards can serve as an important foundation for improving the quality of public services within village governance.
Upaya Peningkatan Kualitas Pelayanan Publik di Kelurahan Wonorejo Kecamatan Gondangrejo Kabupaten Karanganyar Joko Kismanto; Agustina Pujilestari; Sely Aprianda Syah Putri; Sufina Pintu; Muhammad Husin Nur Muzakki
Jurnal Surya Masyarakat Vol 8, No 2 (2026): Mei 2026
Publisher : Universitas Muhammadiyah Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26714/jsm.8.2.2026.301-308

Abstract

At the village level, the quality of public services is often the most immediate indicator for the community to assess whether the government serves citizens’ needs or merely functions as an administrative institution. When services are delivered slowly, unclearly, and without responsiveness, people will immediately perceive weaknesses in government governance. On the other hand, when village officials provide well-organized, easy-to-understand, and responsive services, public services can function not only as a means of resolving administrative matters but also as a medium for strengthening public trust in the village government. Based on this perspective, this community service activity was conducted to enhance the understanding of Wonorejo Village officials regarding Minimum Service Standards for Villages and their relevance to daily public service practices. The activity began with field observations and was followed by face-to-face counseling sessions for village government officials. The results demonstrated an improvement in participants’ understanding after the counseling activities were conducted. These findings indicate that strengthening village officials’ knowledge regarding village service standards can serve as an important foundation for improving the quality of public services within village governance.
Co-Authors Agustina Pujilestari Joko Kismanto Mirah Rejeki Muhammad Husin Nur Muzakki Sufina Pintu Wahyu Rizky