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All Journal Jurnal Kesmas Prima Indonesia J-CEKI
Aisyah Daulay, Cahya
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Humanities Health Professions Medicine & Pharmacology Nursing Public Health Social Sciences

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Overview of the Level of Knowledge of Darmo Medan Health College Students Regarding Excellent Service in Increasing Patient Satisfaction Aisyah Daulay, Cahya; Budiarti, T
Jurnal Kesmas Prima Indonesia Vol. 9 No. 1 (2025): January Edition
Publisher : Program Studi Sarjana Kesehatan Masyarakat Universitas Prima Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34012/jkpi.v9i1.6375

Abstract

Health facilities are providers of health services to improve the community's health. The quality of health services influences patient satisfaction with health facilities. Excellent service is oriented towards patient satisfaction, so health workers must provide optimal service. Patient experience with the services offered influences the choice of health facilities for their treatment. Patient satisfaction with health services is an evaluation of health facility management in maintaining or improving the quality of health services. This study aims to determine the level of student knowledge about excellent service for patients at STIKes Darmo Medan Rahun 2024. The results of the study showed that excellent service was measured using 6 indicators, namely attitude (Attitude), attention (Attention), action (Action), ability (Ability), appearance (appearance), and responsibility (accountability) in the less category.
Pengaruh Promosi Kesehatan Melalui Pendekatan Keluarga Terhadap Pengetahuan Masyarakat Berprilaku Hidup Bersih Dan Sehat Di Wilayah Kerja Puskesmas Sunggal Budiarti, Tri; Aisyah Daulay, Cahya
J-CEKI : Jurnal Cendekia Ilmiah Vol. 4 No. 4: Juni 2025
Publisher : CV. ULIL ALBAB CORP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/jceki.v4i4.8849

Abstract

Untuk mengetahui pengaruh promosi kesehatan melalui pendekatan keluarga terhadap pengetahuan masyarakat berprilaku hidup bersih dan sehat (PHBS) di wilayah kerja Puskesmas Sunggal. Metode penelitian ini menggunakan Eksperimen dengan desain Pre- experimental Design yang menggunakan rancangan The One Group Pretest Posttest Design. Populasi yang digunakan adalah masyarakat di wilayah kerja Puskesmas 1 Marga. Jumlah sampel sebanyak 109 responden. Teknik pengambilan sampel menggunakan Stratified Sampling. Pengumpulan data menggunakan kuesioner. Data dianalisis menggunakan statistic Wilcoxon Rank Test. Pengetahuan masyarakat tentang berprilaku hidup bersih dan sehat sebelum diberikan promosi kesehatan melalui pendekatan keluarga dalam kategori tinggi 88,1% dan yang memiliki pengetahuan rendah sebanyak 11,9%. Setelah diberikan promosi kesehatan melalui pendekatan keluarga keseluruhan tingkat pengetahuan responden tinggi 100%. Terdapat pengaruh yang signifikan antara promosi kesehatan melalui pendekatan keluarga terhadap pengetahuan masyarakat berperilaku hidup bersih dan sehat.
Overview of the Level of Knowledge of Darmo Medan Health College Students Regarding Excellent Service in Increasing Patient Satisfaction Aisyah Daulay, Cahya; Budiarti, T
Jurnal Kesmas Prima Indonesia Vol. 9 No. 1 (2025): January Edition
Publisher : Program Studi Sarjana Kesehatan Masyarakat Universitas Prima Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34012/jkpi.v9i1.6375

Abstract

Health facilities are providers of health services to improve the community's health. The quality of health services influences patient satisfaction with health facilities. Excellent service is oriented towards patient satisfaction, so health workers must provide optimal service. Patient experience with the services offered influences the choice of health facilities for their treatment. Patient satisfaction with health services is an evaluation of health facility management in maintaining or improving the quality of health services. This study aims to determine the level of student knowledge about excellent service for patients at STIKes Darmo Medan Rahun 2024. The results of the study showed that excellent service was measured using 6 indicators, namely attitude (Attitude), attention (Attention), action (Action), ability (Ability), appearance (appearance), and responsibility (accountability) in the less category.
Co-Authors Budiarti, T Tri Budiarti, Tri