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p-Index From 2020 - 2025
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This Author published in this journals
All Journal Ziswaf Asfa Journal
Astuti, Risma Novia Dwi
Unknown Affiliation
Religion Economics, Econometrics & Finance

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The Effect of Trust, Product Quality, and Mobile Banking Services on Customer Satisfaction at Bank Syariah Indonesia Pekalongan Kajen Astuti, Risma Novia Dwi; Awali, Husni
ZISWAF ASFA Vol 1 No 2 (2023): ZISWAF ASFA Journal (October 2023)
Publisher : ASFA Foundation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69948/ziswaf.11

Abstract

This research aims to determine the influence of the level of trust, product quality, and quality of mobile banking services on customer satisfaction at Bank Syariah Indonesia Pekalongan Kajen Branch. This research is quantitative research with sample data collection techniques based on field research on all customers who save and use m-banking at Bank Syariah Indonesia Pekalongan Kajen Branch. The sampling technique in this research used an accidental sampling technique based on the Lemeshow formula with a total sample size of 97 respondents. The data obtained from the questionnaire distribution was then processed with the help of the SPSS 26.0 program through research data instrument testing, classical assumption testing, regression testing, and hypothesis testing. This research shows that the variables of trust level, product quality, and mobile banking service quality significantly influence customer satisfaction at Bank Syariah Indonesia Pekalongan Kajen Branch, both simultaneously and partially.
Co-Authors Husni Awali