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All Journal Saber: Jurnal Teknik Informatika, Sains dan Ilmu Komunikasi Konsensus: Jurnal Ilmu Pertahanan, Hukum dan Ilmu Komunikasi
Ervina Maulidina Hidayati
Unknown Affiliation
Computer Science & IT Social Sciences

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Peran Humas Palang Merah Indonesia (PMI) Kota Surabaya dalam Menginformasikan Pelayanan Publik kepada Masyarakat Veiga Octa Dewi Asmara; Ervina Maulidina Hidayati
SABER : Jurnal Teknik Informatika, Sains dan Ilmu Komunikasi Vol. 3 No. 1 (2025): Januari : Jurnal Teknik Informatika, Sains dan Ilmu Komunikasi
Publisher : STIKes Ibnu Sina Ajibarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59841/saber.v3i1.2108

Abstract

The Indonesian Red Cross (PMI) is a humanitarian organization that is important in providing public services. This research analyzes the role of PMI Public Relations in conveying information to the public. Through interviews with three sources, namely Headquarters Public Relations, Blood Donor Unit Public Relations, and PMI Clinic Public Relations, and using observation, interview, and documentation methods, this study identified the role of PMI Public Relations as an expert advisor, communication facilitator, problem-solving process facilitator, and technician. Communication. These various roles help PMI Public Relations maintain a positive image of the organization, and strengthen relationships with the community while providing solutions to problems that arise, ultimately increasing public trust in PMI services.
Perilaku Konsumen dalam Pengambilan Keputusan Pembelian pada URBN Kopi oleh Masyarakat di Surabaya Ervina Maulidina Hidayati; Merlinda Sayidatina Aisyah Putri; Lailla Nabiilah; Saifuddin Zuhri
Konsensus : Jurnal Ilmu Pertahanan, Hukum dan Ilmu Komunikasi Vol. 1 No. 6 (2024): Desember: KONSENSUS : Jurnal Ilmu Pertahanan, Hukum dan Ilmu Komunikasi
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/konsensus.v1i6.446

Abstract

URBN Kopi is one of the mobile coffee brands strategically located in front of the UPN Veteran Jatim campus, making it the main choice for students to enjoy coffee. This study identified three main factors that influence purchasing decisions, namely location, price, and product completeness. This study was conducted using an in-depth interview method with five informants consisting of active students at UPN “Veteran” Jatim. The findings of this study indicate that a strategic location in front of the campus is the main factor that facilitates student access to buy coffee, while affordable prices are an important consideration because they are in accordance with students' budgets. In addition, the completeness of the products offered by URBN Kopi also increases consumer interest in choosing this product. Based on these findings, it can be concluded that the combination of a strategic location and affordable prices play an important role in purchasing decisions, which in turn has the potential to increase consumer loyalty and repurchase interest among students.
Co-Authors Krisna Rendi Awalludin Lailla Nabiilah Merlinda Sayidatina Aisyah Putri Veiga Octa Dewi Asmara