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Analisis Tingkat Kematangan Manajemen Pelayanan Pembayaran Multiguna Pada Flatform Kredivo Menggunakan Framework ITIL Versi 3 Ardiansyah, Reza; Titah; Sutabri, Tata
JUPITER (Jurnal Penelitian Ilmu dan Teknologi Komputer) Vol 17 No 1 (2025): Jurnal Penelitian Ilmu dan Teknologi Komputer (JUPITER)
Publisher : Teknik Komputer Politeknik Negeri Sriwijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The level of service management maturity can lead to operational instability, inabilityIto respond quickly to market changes, and potential financial and reputational losses. This studyIaims to measureLthe level of maturityLin Kredivo service management. The data collection method is divided into 3, namely observation, interviews, andIquestionnaires. BasedLon the results of theLstudy, it isLknown that forLthe Event ManagementIvariable, theLaverage value of the maturity level is 3.32, which isIincluded in the levelL3 (defined) maturityIlevel.IFor the Incident ManagementIvariable, the average value of the maturity level is 3.52, which is includedIin the maturity levelI4 (managed). In the Problem ManagementLvariable, the average value of the maturity level is 3.30, which is included in the maturity level 3I(managed). For the Request Fulfillment variable, theIaverage value of the maturity level is 3.14, which isLincluded in the maturityLlevel 3 (defined). While in the Access Management variable, the maturity level value obtainedIis 3.40, which is included in the maturityIlevel 3 (defined). Thus, the overallIaverage value of theLmaturity level isI3.40, which isIincluded in the maturityIlevel of level 3L(defined). However, for the gap calculation, there is still a gap to reach the targer level, which is an average of 0.66. therefore recommendations are given so that Credivo can make the recommendations given as a reference in improving the maturity level of service management at Credivo.   Keywords: Kredivo, Service Management, ITIL version 3
PENERAPAN TERAPI STORY TELLING UNTUK MENURUNKAN TINGKAT STRES PADA MAHASISWA TINGKAT AKHIR DALAM MENYUSUN SKRIPSI DI STIKES TELOGOREJO SEMARANG Titah; Nanang Khosim Azhari
JURNAL KEPERAWATAN SISTHANA Vol. 10 No. 1 (2025): Maret : Jurnal Keperawatan Sisthana
Publisher : SEKOLAH TINGGI ILMU KESEHATAN KESDAM IV DIPONEGORO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/sisthana.v10i1.2047

Abstract

Mahasiswa tingkat akhir sering mengalami stres dalam proses penyusunan skripsi akibat berbagai tekanan akademik, tuntutan personal, serta keterbatasan komunikasi dengan dosen pembimbing. Stres yang tidak ditangani secara efektif dapat berdampak negatif terhadap kesehatan fisik, psikologis, dan kinerja akademik mahasiswa. Penelitian ini bertujuan untuk menggambarkan penerapan terapi story telling dalam menurunkan tingkat stres pada mahasiswa tingkat akhir di STIKES Telogorejo Semarang. Studi ini menggunakan pendekatan deskriptif dengan metode studi kasus pada dua subjek yang memenuhi kriteria inklusi, yaitu mahasiswa yang sedang menyusun skripsi dan memiliki tingkat stres sedang berdasarkan hasil pengukuran menggunakan kuisioner DASS 42. Terapi story telling diberikan selama enam sesi dalam satu minggu, dengan durasi 30 menit tiap sesi. Pengukuran stres dilakukan sebelum dan sesudah intervensi. Hasil pengukuran tingkat stres sebelum terapi menunjukkan bahwa kedua subjek berada pada kategori stres sedang (skor 24 dan 20). Setelah diberikan terapi story telling selama enam sesi, tingkat stres menurun menjadi kategori ringan (skor 18 dan 16). Terapi story telling terbukti mampu membantu mahasiswa dalam mengelola emosi, meningkatkan motivasi, serta memberikan pemahaman dan dukungan emosional melalui cerita-cerita inspiratif. Terapi story telling efektif dalam menurunkan tingkat stres pada mahasiswa tingkat akhir dalam proses penyusunan skripsi. Metode ini dapat dijadikan sebagai alternatif intervensi non-farmakologis dalam manajemen stres di lingkungan akademik.
Analisis Kualitas Website Startup Kerupuka3.Com Menggunakan Metode Webqual Ardiansyah, Reza; titah; Alisyahbana, Takdir; sutabri, tata
JUPITER (Jurnal Penelitian Ilmu dan Teknologi Komputer) Vol 15 No 2 (2023): Jurnal Penelitian Ilmu dan Teknologi Komputer (JUPITER)
Publisher : Teknik Komputer Politeknik Negeri Sriwijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.10207168

Abstract

A3 Palembang crackers is an online marketplace that provides a variety of delicious, halal, and can be sent throughout Indonesia. Available in various packaging sizes, A3 crackers have been enjoyed by customers throughout Indonesia . This will certainly be a concern for managers of A3 crackers to fix and evaluate the quality of service on their website. Because the quality of this service is the key measure of customer satisfaction. The purpose of this study is to analyze the quality of the A3 cracker website using the Webqual method, the Webqual method is an instrument to assess the usefulness, information, and quality of service interactions from the website. Webqual is also one of the methods or techniques for measuring website quality based on user perception The results of the calculation of Usability, Information Quality, Interaction Quality, Overall Imppression, and correlation analysis are valued at 126, 123, 117, 123 thus the quality of the website falls into the good category. And the contribution of the interaction quality dimension value to the overall website quality is 0.561 with a moderate relationship level because it is on a scale of 0.40 – 0.599.
Co-Authors Alisyahbana, Takdir Nanang Khosim Azhari Reza Ardiansyah Tata Sutabri