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Pengaruh Tangible dan Empathy Terhadap Kepuasan Konsumen pada PT.Trans Armada Indonesia, Jakarta Utara Putri Dhea Jasmine
Jurnal Publikasi Ilmu Manajemen Vol. 3 No. 3 (2024): September: Jurnal Publikasi Ilmu Manajemen
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jupiman.v3i3.4133

Abstract

The car rental business in Indonesia is one kind of industry that can survive in the midst of the problems that exist even though it has experienced a decline in small cities to big cities as well. One of them is the Trans Fleet of Indonesia, North Jakarta, which is able to get out of the crisis of the Covid-19 pandemic to the present day. This research aims to identify and analyze the impact of Tangible and Empathy on consumer satisfaction with the object of research on consumers PT. Trans Armada Indonesia, North Jakarta. The study uses a quantitative approach with a questionnaire of 138 respondents using the SPSS Version 25 analytical tool. The results in this study showed that Tangible and Empathy influenced consumer satisfaction by 66.1% obtained from R Square results and the remaining 33.9% Consumer Satisfaction was affected by other variables not described in the study.
Implementasi Manajemen Strategik Dalam Meningkatkan Mutu Pendidikan (Studi Pada Pada SMAS Widya Nusantara, Bekasi) Dian Suarditini; Putri Dhea Jasmine; Tegar Setiawan; Reza Almasyah Pratama
Jurnal CUAN Universitas Nusa Nipa Maumere Vol 1 No 2 (2023): Juni : Jurnal Kewirausahaan dan Manajemen Bisnis CUAN
Publisher : Program Studi Kewirausahaan Universitas Nusa Nipa Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59603/cuan.v1i2.15

Abstract

Strategic management is a process within the organization to assist and formulate what must be achieved in order to produce something of value. The position of strategic management in an organization is very important. Because the existence of strategic management produces a framework in overcoming every strategic problem within the organization, strategic management also makes an organization think strategically and think more innovatively. Solving a problem by Realizing and Thinking more distinctions built from a more thorough analysis, max will create a useful and fruitful result. As is the case with quality education, it will be carried out properly and usefully if the school implements the strategic management that has been formulated previously in accordance with the existing vision and mission. However, judging from the existing problems, such as the lack of school management at Widya Nusantara Bekasi Private High School. Therefore the authors are interested in conducting analysis or research with the aim of analyzing and analyzing profiles, implementation and evaluation of strategic management in an effort to improve the quality of education. This research is a qualitative descriptive study conducted at Widya Nusantara Private High School, Bekasi. This study conducted research subjects to school principals, vice principals, treasurers, administrative staff, school committees and teachers. In the technique of data collection is done through observation, and interviews. The results of this study indicate that the profile of Widya Nusantara Private High School, Bekasi drives a vision, mission, goals, objectives and profile of school resources. Strategy implementation at Widya Nusantara Private High School, Bekasi is carried out through internal and external school environmental activities which are described through the school's organizational structure, teamwork and division of school assignments, study days and times, financing assets, curriculum, school promotion, new student admissions, school culture , code of ethics, school virtues, geographical environment, demographics, cultural environment and community appreciation, government regulations, developments in science and technology, involvement of school committees, partner institutions, alumni and implementation strategies in an effort to meet national education standards. The evaluation at Widya Nusantara Private High School, Bekasi is carried out continuously by involving top management and all school personnel both in the short term and long term through school selfevaluation instruments, teachers and benchmarking to improve school performance and education quality.