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All Journal Jurnal Riset Kefarmasian Indonesia Pharmademica: Jurnal Kefarmasian dan Gizi Jurnal Kesehatan Farmasi
Brahmono, Umul Angga
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Chemistry Health Professions Immunology & microbiology Medicine & Pharmacology Nursing Public Health

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KESESUAIAN WAKTU TUNGGU PELAYANAN RESEP BPJS RAWAT JALAN DI RS X JAKARTA Utama, M. Fathan Nugrah; Brahmono, Umul Angga; -, Dwi Febriyanti
Jurnal Kesehatan Farmasi Vol 6 No 2 (2024)
Publisher : Jurusan Farmasi, Poltekkes Kemenkes Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36086/jkpharm.v6i2.2644

Abstract

Latar Belakang: Menurut Keputusan Menteri Kesehatan Republik Indonesia Nomor 129 tahun 2008 tentang Standar Pelayanan Minimal Rumah Sakit bahwa untuk resep racikan adalah ≤ 60, dan untuk resep non racikan adalah ≤ 30. Tujuan penelitian ini dilakukan untuk mengetahui kesesuaian waktu tunggu pelayanan resep racikan dan non racikan pasien rawat jalan di Instalasi Farmasi RS X Jakarta. Metode: Penelitian ini merupakan penelitian deskriptif dengan menggunakan metode observasional terhadap resep racikan dan non racikan pasien rawat jalan yang masuk di Instalasi Farmasi RS X Jakarta bulan Februari 2024. Data yang diperoleh berupa waktu tunggu pelayanan resep yang kemudian di analisis menggunakan MS Excel . Hasil: Hasil penelitian menunjukkan bahwa waktu tunggu pelayanan resep di Instalasi Farmasi RS X Jakarta Resep racikan adalah 42 menit, sedangkan Resep non racikan adalah 28 menit Kesimpulan: hasil penelitian terhadap waktu tunggu pelayanan resep BPJS rawat jalan di Instalasi Farmasi RS X Jakarta bulan Februari 2024 untuk Resep obat jadi (Non Racikan ) adalah 95,53% yang sesuai dan untuk Resep Racikan dengan persentase 92,63% yang sesuai.
GAMBARAN PENYIMPANAN OBAT DI RW 008 KELURAHAN JATIMAKMUR KECAMATAN PONDOK GEDE BEKASI Brahmono, Umul Angga; Handono, Bayu Dwi; Amelia, Fani
Jurnal Kesehatan Farmasi Vol 7 No 1 (2025): Jurnal Kesehatan Farmasi
Publisher : Jurusan Farmasi, Poltekkes Kemenkes Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36086/jkpharm.v7i1.2732

Abstract

Latar Belakang: Penyimpanan obat harus menjadi perhatian khusus, mengingat obat memiliki stabilitas pada suhu tertentu. Manfaat penyimpanan obat yang sesuai untuk mencegah penurunan mutu obat dalam masa penyimpanan dan mencegah kerusakan obat. Obat dapat menjadi cepat rusak bila terpapar sinar matahari, kelembapan udara dan udara yang sangat kering, sehingga perlu dilakukan penyimpanan obat yang baik. Tujuan penelitian ini untuk mengetahui gambaran penyimpanan obat RW 008 Kelurahan Jatimakmur Kecamatan Pondok Gede Bekasi. Metode: Metode penelitian menggunakan metode deskriptif kuantitatif. Teknik sampling yang digunakan proportional random sampling, sehingga diperoleh 333 responden. Hasil: Hasil penelitian diperoleh 129 responden paling banyak menyimpan 2 item obat, 102 responden menyimpan obat bebas sebanyak 217 item obat, 184 responden menyimpan obat dengan status sisa pemakaian, 208 responden memperoleh obat dari apotek, 21 responden menyimpan obat tidak diketahui tanggal kedaluwarsanya dan sebanyak 155 responden menyimpan obat dimeja tanpa wadah. Kesimpulan: Berdasarkan hasil penelitian yang dilakukan dapat disimpulkan paling banyak 129 responden menyimpan 2 item obat; paling banyak 102 responden menyimpan obat bebas; paling banyak 184 responden menyimpan obat dengan status sisa pemakaian; paling banyak 208 responden memperoleh obat dari apotek; paling banyak 309 responden menyimpan obat belum kedaluwarsa; paling banyak 155 responden menyimpan obat di meja tanpa wadah.
the Hubungan antara Kepuasan dengan Loyalitas Pelanggan di Apotek Olivia Jakarta Utara Bulan Desember 2024 Handono, Bayu Dwi; Brahmono, Umul Angga; Yoyoh, Yoyoh
PHARMADEMICA : Jurnal Kefarmasian dan Gizi Vol 5 No 1 (2025): April - September
Publisher : LPPM-KI - POLTEKKES PIM (Formerly AKAFARMA-AKFAR PIM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54445/pharmademica.v5i1.95

Abstract

The increasing number of pharmacies in recent years has intensified competitive complexity within the pharmaceutical sector, particularly in the context of the digital era, which enables the public to easily access comparative information about products and services across healthcare institutions. In the framework of high-quality healthcare services, customer satisfaction serves as a critical indicator reflecting the extent to which service quality meets user expectations. According to service management literature, there is a significant influence of customer satisfaction on loyalty, where individuals who perceive value aligned with their expectations are more likely to exhibit repetitive purchasing behavior and social recommendations over the long term. Therefore, enhancing service value and quality constitutes a key factor in fostering sustainable customer relationships. The present study was carried out to explore the relationship between customer satisfaction and loyalty within the context of Olivia Pharmacy, North Jakarta. A quantitative descriptive approach was employed, utilizing simple random sampling to select 314 respondents as participants. Statistical analysis indicated a correlation coefficient of 0.596, with a p-value of 0.000 (p < 0.01), suggesting a moderate yet statistically significant positive association between the variables under investigation. These supports the hypothesis that higher levels of customer satisfaction positively influence customer loyalty. The study concludes that customer satisfaction is not an isolated variable, but rather a strategic component that forms a foundational element in decision-making for service improvement programs. By systematically focusing on comprehensive enhancements in service quality, Olivia Pharmacy can strategically build long-term customer loyalty, transforming it into a sustainable competitive advantage amid increasingly intense market competition.
HUBUNGAN LAMA KERJASAMA TERHADAP KEPERCAYAAN PELANGGAN PBF BINA PRIMA SEJATI Brahmono, Umul Angga; Saragi, Sahat; Andayani, Nurita
Jurnal Riset Kefarmasian Indonesia Vol. 5 No. 1 (2023): Jurnal Riset Kefarmasian Indonesia
Publisher : APDFI (Asosiasi Pendidikan Diploma Farmasi Indonesia)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33759/jrki.v5i1.324

Abstract

The large number of pharmacies is not proportional to the number of PBF in DKI Jakarta, causing intense competition in drug distribution activities to pharmacies. The main concept of partnership or cooperation with customers is trust. Building trust will have an impact on bringing loyalty to continue working with the company. This study aims to determine the effect of the length of cooperation between PBF and pharmacies on customer trust. This research was conducted by survey and observation methods. The sampling technique was carried out by Probability Sampling with a Proportionate Stratified Random Sampling approach in order to obtain 69 pharmacies. The results showed that the length of cooperation from 69 pharmacies was 7-12 months for 1 pharmacy, 13-24 months for 8 pharmacies and >24 months for 60 pharmacies. The highest pharmacy confidence level is 85.51%, moderate is 13.04% and low is 1.45%. Based on the results of the Pearson correlation test, a sig value of >0.05 indicates that there is no relationship between length of cooperation and customer trust in PBF. This shows that there is no relationship between the length of time of cooperation with the level of trust the Pharmacy has in PBF Bina Prima Sejati.
GAMBARAN KEPUASAN PASIEN PESERTA BPJS TENTANG PELAYANAN BPJS RUJUK BALIK DI APOTEK KIMIA FARMA 295 JATIWARINGIN Brahmono, Umul Angga; Handono, Bayu Dwi; Dimaswara, Yogi
Jurnal Riset Kefarmasian Indonesia Vol. 7 No. 2 (2025): Jurnal Riset Kefarmasian Indonesia
Publisher : APDFI (Asosiasi Pendidikan Diploma Farmasi Indonesia)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33759/jrki.v7i2.729

Abstract

The quality of health services is a factor that must be considered by hospitals and pharmacies as a means of health services. Service quality is related to the level of patient satisfaction, where if the quality of service is not good it will reduce the level of patient satisfaction and vice versa if the quality of service is stated at the perfect level, it will increase the patient's satisfaction with the services provided. Based on a preliminary survey distributed at the Kimia Farma Jatiwaringin Pharmacy to patients, it was found that 56% of patients were satisfied and 44% were dissatisfied. The purpose of this study was to determine how the description of patient satisfaction of BPJS participants with BPJS Referral services at the Kimia Farma 295 Jatiwaringin Pharmacy. This research was conducted using purposive sampling method. The results of this study of 239 respondents based on the reliability dimension got satisfied results (57.32%), the responsiveness dimension got satisfied results (60.67%), the assurance dimension got satisfied results (56.07%), the empathy dimension got satisfied results (55.23%), the tangible dimension got satisfied results (55.65%). From this data it can be concluded that the percentage is in the satisfied category as much as (70.71%).
Co-Authors -, Dwi Febriyanti Amelia, Fani Andayani, Nurita Dimaswara, Yogi Handono, Bayu Dwi Saragi, Sahat Utama, M. Fathan Nugrah Yoyoh, Yoyoh