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All Journal Journal Research of Social Science, Economics, and Management Felicitas
Esti, Christina
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Religion Environmental Science

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Analisis Pertumbuhan Iman Katakumen Dewasa Stasi St. Yohanes Gabriel Perboyre Surabaya Angkatan Tahun 2023-2024 (Tinjauan Manajemen Operasional) Christian, Stefanus Lumen; Esti, Christina
Felicitas Vol 4 No 2 (2024)
Publisher : Institutum Ioannis Mariae Vianney Surabayanum

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57079/feli.v4i2.130

Abstract

Every people have the free will to hold certain beliefs. If someone wants to become a Catholic, he must become a catechumen firstly till he receive the Sacrament of Baptism. A catechumen will learn about the teachings of the Catholic Church through the catechumenate process. This process also grows faith when he begins to practice it in every life. In addition, the faith growth of catechumen is related to the results of a comprehensive interaction between inputs; process; and output, namely through the pre-catechumenate, catechumenate, and the Sacrament of Baptism. In operational management, the faith growth of catechumen shows that learning about the Catholic Church creates Christian values within them. This is because there is a transformation process in their respective lives, where initially they have different belief backgrounds (input) until finally they receive the Sacrament of Baptism and are welcomed as part of the Catholic Church (output). This article will show the results of the analysis regarding the faith growth of catechumen in St. John Gabriel Perboyre Surabaya Station class of 2023-2024 reviewed through operational management (input; process; and output).
The Effect Of Telemedicine And Service Quality On Switching Intention Through Patient Satisfaction And Patient Trust In Type C Public Hospitals In Banjarmasin, South Kalimantan Henry, Julius; Lie, Anita; Esti, Christina
Journal Research of Social Science, Economics, and Management Vol. 4 No. 3 (2024): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v4i3.726

Abstract

The increasingly fierce competition conditions pose its own problems for hospitals, namely how hospitals operate effectively and efficiently in order to survive and develop. The factor that needs attention from the hospital management is the desire of the patient to move to another hospital service or known as switching intention. Therefore, hospital management is required to be able to effectively manage all resources and, especially in the field of technology, so that hospital profitability does not fall. One form of technology utilization that is being widely developed for the health and hospital fields is telemedicine. This study was conducted with the aim of knowing and analyzing effect of telemedicine and service quality towards switching intention with patient satisfaction and patient trust as intervening variables. The method used in this study is a quantitative descriptive research method with a causal approach, with a sample of 335 respondents. Based on research findings, it is proven that there is a positive and significant influence of telemedicine on satisfaction and trust, service quality on inpatient satisfaction and trust, and there is a negative and significant influence of patient satisfaction and trust on switching intention at Class C Private General Hospitals in South Kalimantan. For this reason, it is necessary to increase the use of telemedicine between the hospital through doctors and patients or patients' families so that they can communicate online. Improvement in service quality also needs to be maintained and improved so that this can increase patient satisfaction and trust in the hospital.
Co-Authors Anita Lie Christian, Stefanus Lumen Henry, Julius