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All Journal e-Jurnal Apresiasi Ekonomi Jurnal Manajerial dan Bisnis Tanjungpinang Jurnal Archipelago Jurnal Ekonomi dan Bisnis
Tahir, Indra Bastian
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences Other

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Journal : Jurnal Archipelago

 1 
Performance Evaluate of Public Services: Study at The Government and Borders Bureau of Kepulauan Riau Province Tahir, Indra Bastian
Jurnal Archipelago Vol 1 No 1 (2022): Jurnal Archipelago 
Publisher : Badan Perencanaan, Penelitian dan Pengembangan Pemerintah Provinsi Kepulauan Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69853/ja.v1i1.5

Abstract

Performance evaluate of public services is one of the processes leading to improve public services so that development goals can be immediately achieved, that is the creation of general welfare. The purpose of this study was to analysis the performance of public services in Government and Border Bureau Setda Province Kepulauan Riau. The study uses descriptive qualitative with Likert scale which provides an overview of the phenomena that occur in the field and presents data in a systematic, factual, and accurate manner from service recipients. The data collection techniques used in the study by surveying through online questionnaires. The elements surveyed are 1) Service Requirements, 2) Service Systems, Mechanisms and Procedures, 3) Service Time, 4) Product Specifications & Service Fees/ Tariffs, 5) Implementing Competencies & Behaviors, 6) Service Facilities and Infrastructure, and 7) Website Info and Complaint Handling, Suggestions & Feedback. In general the results show that the performanceof public services at the Government and Border Bureau is seen in terms of work quality by assessing the service results felt by service recipients that are XX, included in category B with good service performance as expected.
Analisis Kinerja Pelayanan Publik pada Badan Pengelola Perbatasan Daerah Provinsi Kepulauan Riau Tahir, Indra Bastian
Jurnal Archipelago Vol 2 No 1 (2023): Jurnal Archipelago
Publisher : Badan Perencanaan, Penelitian dan Pengembangan Pemerintah Provinsi Kepulauan Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69853/ja.v2i1.19

Abstract

Salah satu tahapan dalam meningkatkan pelayanan publik agar tujuan pembangunan terciptanya kesejahteraan umum dapat raih adalah melalui analisis kinerja pelayanan publik. Penelitian ini bertujuan menganalisis kinerja pelayanan publik pada Badan Pegelola Perbatasan Daerah Provinsi Kepulauan, dengan menggunakan metode deskriptif kualitatif melalui pengukuran psikometrik Skala Likert yang memberikan gambaran fenomena dengan menyajikan data secara faktual, sistematis, dan akurat dari penerima layanan. Teknik pengumpulan data dalam penelitian ini dilakukan dengan survei melalui kuisioner online. Adapun unsur yang disurvei terkait kepuasan masyarakat adalah kesesuaian pelayanan, aspek mekanisme dan prosedur, lama pelayanan, spesifikasi jenis produk pelayanan, aspek perilaku pelaksana, sarana dan prasarana, kompetensi pelayanan, penanganan terhadap pengaduan pengguna layanan, dan  biaya pelayanan. Hasil penelitian menunjukan secara umum kinerja pelayanan publik Badan Pegelola Perbatasan Daerah dengan kualitas kerja Baik, dan penilaian hasil pelayanan sebesar 84,80 masuk dalam kategori B.
Co-Authors Agil, Muhammad Faisal Al Chartady, Rachmad Hendri, Alfi Muhammad Isa Alamsyahbana Nur Azizah Putra, Rizky Ramadhana Saputra, Eko Murti Siregar, Juliani Sari Sulfat, Airina Cintha Sepriana Syafnur, M