Article Per Year (5 Year)
p-Index From 2020 - 2025
0.23
P-Index
This Author published in this journals
All Journal JKMP (Jurnal Kebijakan dan Manajemen Publik)
Wati, Izza Milla
Unknown Affiliation
Environmental Science Law, Crime, Criminology & Criminal Justice

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Exploration of Public Service Quality Dimensions: Case Study of e-KTP Implementation in Sangkapura District, Bawean Island, Gresik Regency Wati, Izza Milla; Tamrin, M. Husni; Arieffiani, Deasy
JKMP (Jurnal Kebijakan dan Manajemen Publik) Vol 12 No 1 (2024): April
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/jkmp.v12i1.1773

Abstract

This research aims to explore and understand the quality of public services in making e-KTPs in Sangkapura District, Gresik Regency. The method used in this research is descriptive qualitative, referring to the four factors of Tjiptono's theory (2000). These include Tangible, Reliability, Responsiveness, Assurance and Empathy. In collecting data, this research used observation, interviews and documentation of the research location in Sangkapura District. The research results show that the Sangkapura District Government is always trying to improve the quality of e-KTP services. However, these efforts are still not optimal because there are still deficiencies in the Responsiveness aspect, empathy aspect and there are several obstacles. Such as slow database response and lack of a public complaint suggestion box. Using e-KTP technology is expected to increase efficiency, reduce opportunities for document forgery and so on.
Co-Authors Deasy Arieffiani, Deasy M. Husni Tamrin, M. Husni