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Artificial intelligence-based risk communication for traveller protection in Indonesia Fajri, Choirul; Sari, Norma; Karim Fathurrahman, Imam; Najih Farihanto, Muhammad; Fadillah, Dani
COMMICAST Vol. 6 No. 1 (2025): March
Publisher : Universitas Ahmad Dahlan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12928/commicast.v6i1.14442

Abstract

Indonesia, as a global tourism destination, faces various challenges in protecting tourists from the risks of natural disasters, health crises, and security threats. This study aims to analyze the use of Artificial Intelligence (AI) technology in risk communication systems for tourist protection in Indonesia. Through a systematic literature review approach, this study examines the concept of risk communication, the application of AI in tourism crisis management, and the implementation of this technology in the Indonesian context. The results show that AI has significant potential to improve the effectiveness of risk communication through early warning systems, information personalization, interactive chatbots, and predictive analytics. The implementation of AI in tourism risk communication in Indonesia requires integration between the Ministry of Tourism and Creative Economy, the National Disaster Management Agency, and the private sector. This study recommends the development of an AI framework that is responsive to local contexts, increased human resource capacity, and policies that support technological innovation in tourist protection. Importantly, this study contributes to the existing body of knowledge by providing a comprehensive framework that highlights how AI can be systematically integrated into national tourism safety strategies. It also offers practical insights for policymakers, tourism practitioners, and researchers in designing context-specific AI-based solutions for risk communication. By addressing theoretical and practical gaps, this research not only strengthens the academic discourse on AI in tourism but also supports the creation of safer and more resilient tourism destinations in Indonesia.
Public Service Communication of PT Angkasa Pura II in Increasing Customer Satisfaction at H.A.S Hanandjoeddin Belitung Airport Febrianda, Adelia; Najih Farihanto, Muhammad
Jurnal Indonesia Sosial Teknologi Vol. 5 No. 11 (2024): Jurnal Indonesia Sosial Teknologi
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jist.v5i11.8795

Abstract

This research was conducted to find, describe, and explain about public service communication of PT. Angkasa Pura II Airport H.A,S Hanandjoeddin Belitung. The research method used is a descriptive qualitative research method. The data was obtained from the results of documentation studies, observations, and in-depth interviews with the staff of the authorized H.A.S Hanandjoeddin Belitung Airport. The results of this study show that public service communication carried out by H.A.S Hanandjoeddin Belitung Airport staff has been running well, but still needs improvement in terms of available facilities. The conclusion of the quality of service at H.A.S Hanandjoeddin Belitung Airport has covered five main aspects, namely physical evidence, reliability, responsiveness, guarantee, and attention, but still needs improvement in some facilities. In terms of physical evidence, the narrow waiting room facilities, lack of seats, and unavailability of garbarata make passengers comfortable, so the improvement of these facilities is important.