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p-Index From 2020 - 2025
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All Journal International Journal of Economic Research and Financial Accounting
Sulastri Destriani Panjaitan
Unknown Affiliation
Economics, Econometrics & Finance

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The Influence of E Government on Public Service Quality Annisa Ramadhani Siregar; Sulastri Destriani Panjaitan; Nopa Rohmendena Bintang; Sonia Helena Purba; Anisa Giawa; Galih Supraja
International Journal of Economic Research and Financial Accounting Vol 3 No 2 (2025): IJERFA JANUARY 2025
Publisher : CV. AFDIFAL MAJU BERKAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55227/ijerfa.v3i2.295

Abstract

This study aims to analyze and determine the effect of e government on the quality of public services in Indonesia. This e government also uses a modern strategy that utilizes information and communication technology (ICT) to improve efficiency, transparency, and accessibility of public services. With a qualitative descriptive method, E government has a positive impact on the effectiveness of public services, such as increasing public satisfaction, service responsiveness, and operational efficiency. Implementation challenges include limited infrastructure, low digital literacy, organizational culture resistance, and budget constraints. The results of this study include improving ICT infrastructure, human resource training, intensifying socialization to the community, and developing policies that support digital transformation.
Co-Authors Anisa Giawa Annisa Ramadhani Siregar Galih Supraja Nopa Rohmendena Bintang Sonia Helena Purba