Article Per Year (5 Year)
p-Index From 2020 - 2025
0.23
P-Index
This Author published in this journals
All Journal J-ENSITEC (Journal of Engineering and Sustainable Technology)
Nelly Agustina Siregar
Unknown Affiliation
Civil Engineering, Building, Construction & Architecture Computer Science & IT Engineering Industrial & Manufacturing Engineering Mechanical Engineering

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
IMPLEMENTASI SISTEM PELAYANAN IZIN USAHA SECARA TERPADU TERHADAP KUALITAS PELAYANAN PUBLIK PADA DPMPTSP KOTA MEDAN Muhammad Ikhsan; Novlianun Dly; Nelly Agustina Siregar; Maisyarah
J-ENSITEC Vol. 11 No. 01 (2024): December 2024
Publisher : Universitas Majalengka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31949/jensitec.v11i01.11926

Abstract

This study aims to analyze the implementation of an integrated business licensing service system and its impact on the quality of public services at the Investment Office and One-Stop Integrated Services (DPMPTSP) of Medan City. The research employed a qualitative descriptive method with data collection through observation, interviews, and documentation. The results showed that the implementation of an integrated system has significantly improved service quality through faster processing times, increased transparency, and reduced bureaucratic complexity. The system implementation has successfully integrated various licensing services into a single platform, resulting in more efficient and effective public service delivery. However, some challenges were identified, including the need for continuous system updates and staff training to maintain optimal service quality.
Co-Authors Maisyarah Muhammad Ikhsan Novlianun Dly