Article Per Year (5 Year)
p-Index From 2020 - 2025
0.23
P-Index
This Author published in this journals
All Journal Journal of Indonesian Management
Faatin, Peppy Luthfiyyah
Unknown Affiliation
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
The Influence On Service Quality On Patient Satisfaction At Rsia Bunda Aisyah Faatin, Peppy Luthfiyyah; Arisman , Ari; Rahwana , Kusuma Agdhi
Journal of Indonesian Management Vol. 2 No. 3 (2022): September
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/jim.v2i3.949

Abstract

The purpose of this study was to determine and analyze the effect of service quality variables on patient satisfaction at RSIA Bunda Aisyah Tasikmalaya City. This study is a survey research with a quantitative approach, with 84 respondents who were inpatients at RSIA Bunda Aisyah Tasikmalaya City from January to June 2022. This study used a closed questionnaire with five alternative answers. Based on data processing, it is known that service quality has a positive and significant influence on customer satisfaction at RSIA Bunda Aisyah with a contribution of 78.6%.
Co-Authors Arisman , Ari Rahwana , Kusuma Agdhi