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Komunitas sebagai Pangsa Pasar: Kajian Teori Jaringan-Aktor pada Arsitektur Kedai Kopi pada Café Taru di Pasar Kreatif Jawa Barat Alfakhri, Muhammad Habib; Ekomadyo, Agus Suharjono
ARCHIHUMANUM Vol 3 No 1 (2025): April
Publisher : CV. Gio Architect

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59810/archimane.v3i1.101

Abstract

Komunitas dan arsitektur termasuk aktor utama yang saling berhubungan dan mempengaruhi keberhasilan bisnis di berbagai kedai kopi, khususnya di Kota Bandung, Jawa Barat. Penelitian kualitatif deskriptif ini bertujuan untuk menganalisis bagaimana suatu jaringan-aktor terbentuk melalui hubungan komunitas dan arsitektur yang mempengaruhi insiator bisnis dalam merencanakan keberhasilan kedai kopi. Kedai kopi Tansah Rahayu di Pasar Kreatif Jawa Barat dilibatkan sebagai subjek penelitian. Data mengenai hubungan serta pengaruh komunitas dan arsitektur dalam proses bisnis kedai kopi dikumpulkan melalui observasi, wawancara, dan dokumentasi. Data yang terkumpul dianalisis menggunakan analisis teori jaringan-aktor berupa socio-technogram. Hasil penelitian menunjukkan bahwa hubungan antara komunitas yang terdiri dari aktor manusia serta non-manusia, dan arsitektur kedai kopi mempengaruhi proses yang dilakukan inisiator bisnis dalam menarik dan melibatkan aktor-aktor pendukung sehingga tercipta suatu jaringan-aktor dalam realisasi keberhasilan bisnis kedai kopi di Pasar Kreatif Jawa Barat.
User Experience Analysis of Government Property: A Case Study of Bandung Class 1 Immigration Office Widita, Raissa Aqiella; Alfakhri, Muhammad Habib; Rukmana, Hilman Fazri
International Journal of Environment, Architecture, and Societies Vol. 5 No. 02 (2025): Advancing Interdisciplinary Dialogues in Environment, Architecture, and Societ
Publisher : Institute of Research and Community Services of Universitas Tanjungpura and Center of Southeast Asian Ethnicities, Cultures and Societies (Joint collaboration between Universitas Tanjungpura and National Taitung University)

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Government properties, such as immigration offices, are critical public-facing institutions that shape citizens’ and non-citizens’ perceptions of state efficiency, accessibility, and legitimacy. Unlike other public facilities, immigration offices serve as key gateways for mobility, legal identity, and inclusion, making their quality, functionality, and accessibility particularly urgent in the context of increasing global migration and administrative demand. This study aims to evaluate the quality of public services at the Class I Immigration Office in Bandung City by focusing on user perceptions and experiences. Previous assessments have mostly emphasized physical and administrative aspects, often overlooking the user experience, which is essential for evaluating service quality holistically. This research adopts a qualitative method using a grounded theory approach and content analysis of 122 Google Review entries. Data analysis is conducted in four stages: decontextualization, recontextualization, categorization, and compilation, applying open coding techniques. The findings reveal patterns in user perceptions regarding comfort, accessibility, service efficiency, and the quality of human resources. This study contributes to the development of public properties that are more participatory, inclusive, and user-oriented. Moreover, it demonstrates the potential of utilizing user-generated content (UGC) as a digital data source to support adaptive and sustainable public facility management policies. The results underline the importance of incorporating digital feedback mechanisms in public service evaluations to better align with citizen expectations in the digital era.