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All Journal PROFIT : Jurnal Administrasi Bisnis
Sandy Yuliaji, Eliana
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Economics, Econometrics & Finance

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Navigating Government Information System Efficacy: Insights from Human Resource Information System Implementation Noerman, Teuku; Sandy Yuliaji, Eliana; Riana, Nia
Profit: Jurnal Adminsitrasi Bisnis Vol. 19 No. 1 (2025): Profit: Jurnal Administrasi Bisnis
Publisher : FIA UB

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.profit.2025.019.01.4

Abstract

This investigation delved into the effectiveness of the Human Resource Information Systems (HRIS) in enhancing Information Quality, System Quality, System Utilization, User Satisfaction, and Employee Performance. Employing a survey with a Likert rating approach among 138 respondents from the Directorate General of Legislation, the study used Partial Least Squares Structural Equation Modeling (PLS-SEM) via SmartPLS software version 3.2.8 for data analysis. The findings demonstrate that HRIS significantly bolsters system usage and user satisfaction, improving employee performance, particularly during the digital transformation necessitated by the COVID-19 pandemic. Digital-centric work system modification as the success of human resource management in adopting digital transformation, guided by HRIS steps to form a theoretical structure designed to ensure whether organizational performance can reach its potential after conversion to a digital system. This study depicted that workforce efficiency was attainable alongside alterations in human resource management through the digital shift of work operations, as denoted by HRIS benchmarks. An efficient digital work system could augment employee workflows, thereby enhancing satisfaction among system users, which might influence employee performance tiers. The insights from this study are anticipated to bolster subsequent inquiries and foster development in the field.
Breaking the Turnover Cycle: The Untold Power of Transformational Leadership, Workload, Communication and Satisfaction Riana, Nia; Noerman, Teuku; Sandy Yuliaji, Eliana
Profit: Jurnal Adminsitrasi Bisnis Vol. 20 No. 1 (2026): Profit: Jurnal Administrasi Bisnis
Publisher : FIA UB

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.profit.2026.020.01.5

Abstract

This study investigates the impact of transformational leadership, communication, and workload on job satisfaction and, in turn, turnover intention among loan officers in Indonesian microfinance institutions. Using SmartPLS, the research simultaneously tests both direct and mediating effects, thereby addressing gaps in prior studies that had treated these variables separately. Data were collected through purposive sampling from 159 respondents. The results indicate that transformational leadership and communication have a strong, positive, and significant impact on job satisfaction, whereas workload has a weak and non-significant effect. Regarding turnover intention, job satisfaction has a strong negative association, communication exhibits a significant negative influence, workload shows a significant positive effect, and transformational leadership has no direct significant impact. Job satisfaction partially mediates the relationship between transformational leadership and communication with turnover intention. These findings extend the application of Social Exchange Theory and the Job Demands–Resources Model to mission-driven, resource-constrained settings such as microfinance. Practically, the study suggests that strengthening leadership capability, improving communication systems, and closely monitoring workload can help organizations reduce turnover intention while sustaining performance and service quality for clients in microfinance. The results provide actionable insights for leaders and HR practitioners seeking to enhance employee retention in high-pressure microfinance environments.  
Synergy of Knowledge Management and Dynamic Capabilities Driving Innovation in East Java's SMEs Growth Khurotul Aini, Edlyn; Sandy Yuliaji, Eliana
Profit: Jurnal Adminsitrasi Bisnis Vol. 20 No. 1 (2026): Profit: Jurnal Administrasi Bisnis
Publisher : FIA UB

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.profit.2026.020.01.9

Abstract

This study investigates how Knowledge Management Capability (KMC), Dynamic Capability (DC), and Innovation Ambidexterity (IA) relate to Business Performance (BP) among MSMEs in East Java. A quantitative survey design was applied by distributing questionnaires to MSMEs in the province. Using non-probability sampling and Cochran’s formula, the study recruited 96 MSMEs as respondents. The results show that KMC has a significant positive effect on DC and also shapes IA. In addition, DC plays a significant role in strengthening IA, suggesting that adaptive organizational capabilities are crucial for developing balanced innovation. However, IA does not directly improve BP, which differs from common theoretical assumptions. Moreover, Environmental Turbulence (ET) does not moderate the relationship between IA and BP, suggesting that uncertain external conditions do not change whether IA translates into performance outcomes. Overall, the study clarifies the mechanisms through which KMC and DC support IA, while also revealing limits in how IA contributes to performance. These insights offer a more targeted perspective on capability-building for MSMEs in East Java, adding nuance to discussions on innovation and performance in developing economies.
Co-Authors Khurotul Aini, Edlyn Noerman, Teuku Riana, Nia